Operations Manager

Waste Management, Inc. (WM) • Indian Trail, NC

3d • Hybrid

About The Position

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees. This role supports frontline drivers as the first level of management. The Operations Manager oversees a team of 15-20 drivers and spends 80% of their time in the field with their team. This role begins between 2-5am.

Requirements

• Associate's Degree (accredited) or in lieu of a degree, High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age
• Legally eligible to work in the country where the position is located
• Valid Driver's License Upon Hire

Nice To Haves

• Successful completion of the WM Operations Manager Trainee program

Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Benefits

• medical
• dental
• vision
• life insurance
• short-term disability
• stock purchase plan
• company matching on a 401(k)
• paid vacation
• holidays
• personal days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree