Jovie Operations Manager
Jovie of Arvada, Broomfield + Colorado Springs•Colorado Springs, CO
•$45,000 - $60,000•Hybrid
About The Position
At Jovie, we believe every family deserves reliable, high-quality childcare and every caregiver deserves meaningful, rewarding work. As one of the nation's leading nanny and sitter companies, we connect families with trusted caregivers who provide exceptional in-home care. Our team is dedicated to creating positive experiences for both families and caregivers through outstanding service, professional support, and a commitment to helping children thrive.
Requirements
- 3+ years in staffing, operations, or team management
- Strong communication, organization, and leadership skills
Nice To Haves
- Experience in high-volume scheduling preferred
- Childcare or service industry experience preferred
- Bachelor’s degree preferred
Responsibilities
- Manage daily staffing and maintain high fill rates across all service types
- Handle real-time scheduling changes, including callouts and reassignments
- Oversee the on-call process to ensure consistent coverage
- Lead, coach, and support caregivers to ensure professionalism and performance
- Manage caregiver availability, schedules, and nanny placements
- Communicate proactively with families regarding staffing updates and service changes
- Address client concerns quickly and professionally
- Lead onboarding, training, and ongoing caregiver development
- Maintain accurate records, schedules, and system data
- Drive key metrics including fill rate, retention, and utilization
- Ensure compliance with all applicable laws and childcare requirements
Benefits
- Bonus opportunities
- Paid holidays
- Paid sick time
- Vacation time
- Hybrid work flexibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
