Operations Manager - Building Materials

Builders FirstSource•Orem, UT

1d•Hybrid

About The Position

The Operations Manager, under the general direction of the General Manager, manages multiple operations that control the flow of materials both to and from the location in the most timely, productive and cost-effective method possible. Examples of these operations would be manufacturing, distribution, warehouse, etc. This role is responsible for the overall operations and physical conditions of the location’s facilities and equipment, and oversees the daily operations of the delivery and warehousing functions. The Operations Manager partners with lead managers of departments and helps to train and develop personnel involved in the operations function. They are responsible for budgeting and controlling operating costs to meet or exceed annual profit targets, and for planning operations strategies and goals, establishing each department’s priorities and sequences for the smooth flow of products to customers. Performance is reviewed regularly by compiling operational reports that measure on-time deliveries, back orders, hours worked, shipments received, etc. to ensure minimum costs, prevent operational delays and to forecast both short and long-term planning needs. The role resolves problems relating to processes, costs, orders, maintenance, inventory control, equipment/trucks, services, and systems that affect the division’s ability to meet or exceed customer needs. They prepare overall operations schedules and coordinate staffing problems with team leaders in Warehouse, Shipping, Yard, Office and Purchasing to ensure specific operational performance and optimum utilization of all resources. The Operations Manager resolves team member issues affecting overall performance of the division and may resolve employee relations issues, utilizing tact, diplomacy, and judgement. They foster cross-department interaction/communications with Production Manager, Sales Manager, Controller and other key team members on processes that affect these groups. The role takes an active role in employee training programs for drivers, yard personnel, and supervisors, including motivating employees, maintaining a productive work force and training successors. They analyze and maintain all vendor evaluations and make necessary recommendations for revisions, monitor existing services and initiate new service options to keep Builders FirstSource ahead of the competition, and participate in decisions to accept or reject orders. The Operations Manager directs the implementation of safe operating practices in compliance with Company and regulatory policies (DOT regulations, forklift operations, OSHA compliance, etc.) and plans and implements equipment and facility design upgrades and maintenance. They are active in professional trade groups such as Home Builder’s Association and participate in LMC meetings and customer appreciation events.

Requirements

Bachelor’s degree from 4-year college or university, and 4 years of directly related experience in the lumber or building materials industry with multiple assignments in all phases of the business; or equivalent combination of education and experience.
Knowledge/experience in building materials, procurement, inventory management and supervision of people is required.
Must also have strong customer service experience, and good organizational skills.
Ability to read, analyze, and interpret common financial reports, trade journals, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies or member of the business community.
Ability to write speeches and articles for publication that conforms to prescribed style and format.
Ability to effectively present information to top management, public groups, and/or boards of directors.
Must be able to persuade individuals or groups to take actions that would result in obtaining a mutually desired outcome.
Influencing others is a major requirement of this position.
Must have exceptional leadership and teamwork abilities.
Ability to apply concepts such as fraction, percentages, ratios and proportions to practical situations.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions percentages, area, circumference and volume.
Ability to apply concepts of basic algebra and geometry.
Must be able to develop and interpret graphs and charts.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
Solutions require modification of standard approaches to develop alternative course of action.
Problems are varied and unrelated and require problem identification and analyses.
Develops new ways of doing things that introduce new elements.
Must have thorough knowledge of or quick ability to learn order processing/delivery systems.
Must be knowledgeable about and follow the company’s safety policies and procedures.
Regularly required to sit, use hands to finger, handle, or feel; and talk or hear.
Regularly stands and walks to other departments.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to focus.
Some very limited driving is needed.

Nice To Haves

Occasional travel may be required.

Responsibilities

Responsible for the overall operations and physical conditions of the location’s facilities and equipment.
Oversees the daily operations of the delivery and warehousing functions.
Partners with lead managers of departments and helps to train and develop personnel involved in the operations function in these departments.
Budgets & controls operating costs to meet or exceed annual profit targets.
Plans operations strategies and goals, establishing each department’s priorities and sequences for the smooth flow of products to customers.
Reviews team and team member performance on a regular basis by compiling operational reports that measure on-time deliveries, back orders, hours worked, shipments received, etc. to ensure minimum costs, prevent operational delays and to forecast both short and long-term planning needs.
Resolves problems relating to processes, costs, orders, maintenance, inventory control, equipment/trucks, services, and systems that affect the division’s ability to meet or exceed customer needs.
Prepares overall operations schedules and coordinates staffing problems with team leaders in Warehouse, Shipping, Yard, Office and Purchasing to ensure specific operational performance and optimum utilization of all resources.
Resolves team member issues affecting overall performance of the division.
May resolve employee relations issues, utilizing tact, diplomacy, and judgement.
Fosters cross department interaction/communications with Production Manager, Sales Manager, Controller and other key team members on processes that affect these groups such as buying stock for the mill, shipping products the mill produces, providing documents for accounts receivables and payables, special orders for sales, scheduling of millwork, truss and material deliveries, etc.
Takes an active role in employee training programs for drivers, yard personnel, and supervisors. This includes motivating employees, maintaining a productive work force and training successors.
Analyzes and maintains all vendor evaluations and makes necessary recommendations for revisions.
Monitors existing services and initiates new service options to keep Builders FirstSource ahead of the competition.
Participates in decisions to accept or reject orders.
Directs the implementation of safe operating practices in compliance with Company and regulatory policies (DOT regulations, forklift operations, OSHA compliance, etc.)
Plans and implements equipment and facility design upgrades and maintenance.
Active in professional trade groups such as Home Builder’s Association and participates in LMC meetings and customer appreciation events.
Supervises employees such as Plant Managers or Supervisors.
Responsibilities include interviewing, hiring, and developing/training team members; planning, assigning, directing and delegating work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.