Operations Manager

Monterrey Tile Company•Chandler, AZ

34d•Onsite

About The Position

Monterrey Tile, a leader in the tile and stone industry, is looking for an experienced and hands-on OPERATIONS MANAGER to oversee, lead and support multiple departments. In this role, you will be the driving force behind our facility, responsible for maintaining a safe, positive, and engaging work environment. You will balance high-level business strategy with daily warehouse management to drive sales growth and ensure an optimal customer experience.

Requirements

Minimum of 10 years of previous warehouse management experience.
A strong record of successful distribution and logistics management.
Must be able to actively walk and oversee a large 3-acre facility/yard footprint, work comfortably in outdoor weather elements, and safely lift/move up to 75 lbs.
Proven ability to manage staff across multiple departments, implement process improvement initiatives, and solve complex problems.
Exceptional communication skills, strong decision-making abilities, and proficient Microsoft Office computer skills.
Must be able to successfully pass a felony background check.

Responsibilities

Oversee and drive the daily performance of multiple warehouse departments, ensuring seamless end-to-end operational flow.
Implement strategic process improvement initiatives to optimize warehouse layout, distribution, and logistics efficiency.
Manage facility maintenance, upkeep, and overall warehouse appearance to meet strict organizational standards.
Audit and resolve equipment issues, specifically forklift maintenance and daily inspection compliance.
Ensure all warehouse departments are adequately staffed and have the proper tools, technology, and equipment to complete their jobs.
Maintain a zero-accident culture by enforcing company policies, promptly correcting unsafe conditions, and promoting peer-to-peer safety.
Ensure strict compliance with all facility safety regulations, material handling procedures, and storage guidelines.
Manage physical demands of the role, routinely operating and leading teams in outdoor elements and handling heavy materials up to 75 lbs.
Demonstrate strong business sense by controlling department expenses and maximizing profit margins.
Monitor inventory accuracy, resource allocation, and labor costs to minimize waste.
Utilize Microsoft Office and warehouse metrics to track, analyze, and report on operational performance.
Provide direct guidance to department leads, ensuring consistent administration of company policies, standards, and steps of service.
Hold teams accountable to high service standards to deliver an optimal experience for internal and external customers.
Partner with HR and the General Manager to resolve employee relations issues, handle scheduling, and conduct 90-day and annual evaluations.
Promote a free flow of information, collaborative ideas, and positive attitude across all managed departments.