Operations Manager

Whole Person Care Clinic•Sacramento, CA

14d•Onsite

About The Position

The Recuperative Care Operations Manager provides overall leadership and strategic oversight for WPCC’s recuperative care program, ensuring high-quality client services and operational excellence across the site. This position combines direct site management with administrative program duties, including budgeting, reporting, and cross-department coordination. The Operations Manager supervises staff, oversees day-to-day site operations, manages program resources, ensures regulatory compliance, and builds strong relationships with community partners and funding agencies.

Requirements

Bachelor’s degree in public health, healthcare administration, social work, or related field (or equivalent experience).
Minimum 4–6 years in healthcare, shelter operations, or human services program management.
Demonstrated experience supervising multidisciplinary teams and managing budgets.
Strong knowledge of recuperative care, homelessness, and public health systems.
Basic Life Support (BLS) (required within 30 days of hire).
Valid CA Driver’s License and ability to travel locally.

Responsibilities

Maintain a clean and professional site by ensuring staff are aligned and understand their roles and responsibility for the overall cleanliness and maintenance of the site including the dorm, individual rooms as they come online, bathrooms, common areas and all external areas.
Provide overall operational leadership for the recuperative care program and ensure day-to-day activities align with WPCC goals, policies, and contractual requirements.
Help develop and implement program goals, operational objectives, performance measures, and improvement strategies.
Work with leadership to oversee program budgets, monitor expenses, and maintain fiscal accountability in collaboration with leadership and finance.
Lead operational planning, policy implementation, and continuous quality improvement initiatives.
Ensure program operations meet applicable healthcare, regulatory, contractual, and funding requirements.
Help manage the daily operations, staffing, logistics, and overall functionality of the recuperative care site.
Ensure the facility remains clean, safe, secure, and welcoming for clients, staff, and visitors.
Help oversee client admissions, discharges, transfers, bed assignments, and overall site capacity.
Monitor facility needs and coordinate maintenance, supplies, equipment, and other operational resources.
Ensure compliance with infection prevention and control practices, health and safety regulations, emergency preparedness plans, and WPCC policies.
Identify operational risks and implement timely corrective actions to maintain a safe and effective care environment.
Coordinate the direct supervision of interdisciplinary site staff including Client Support Specialists, Case Managers, Medical Team members, Peer Support Workers, and other assigned personnel.
Participate in recruitment, interviewing, hiring, onboarding, training, and staff development.
Participate in ongoing coaching, performance feedback, and performance evaluations.
Manage staff schedules, timekeeping, attendance, coverage, and staffing levels to meet program and client needs.
Work collaboratively with the Senior Operations Manager and Human Resources to address employee performance, attendance, conduct, and workplace concerns in accordance with WPCC policies and HR procedures.
Foster a trauma-informed, culturally responsive, accountable, and collaborative workplace culture.
Support the delivery of client-centered services and ensure individualized recovery and care plans are developed, implemented and monitored by the case management team.
Monitor client needs, progress, transitions, and barriers to successful discharge.
Support the coordination of services among Case Management, Medical, Behavioral Health, Peer Support, and Client Support teams.
Collaborate with hospitals, healthcare providers, shelters, referral agencies, and other community partners to support continuity of care.
Provide leadership and support during client crises, grievances, behavioral concerns, and other emergent situations.
Ensure client concerns are addressed promptly and in accordance with WPCC policies and applicable requirements.
Ensure adherence to the organizational data platform Chorus across all staff members required to use the system. This includes training, knowledge checks and any new program training and new features that may be rolled out.
Review program performance and identify operational gaps, trends, and opportunities for improvement.
Develop and implement corrective actions and solutions to address identified service or operational gaps.
Ensure accurate and timely completion of required program documentation, reports, and records in Chorus.
Ensure compliance with WPCC policies, healthcare standards, contractual obligations, licensing or regulatory requirements, and funding requirements.
Assist with billing processes, documentation reviews, audits, and resolution of identified discrepancies.
Conduct or support routine site and program audits and follow through on corrective actions.
Serve as a primary operational contact for NHHA facilities team and external vendors supporting the site.
Represent WPCC as needed at organizational wide meetings, site visits, case conferences and other operational related meetings.
Develop and maintain strong working relationships with hospitals, shelters, healthcare providers, referral agencies, and community organization in tandem with the Senior Operations Manager.
Communicate program updates, operational expectations, policies, performance metrics, and client outcomes clearly and professionally.
Respond to stakeholder concerns and coordinate appropriate follow-up and resolution.
Identify opportunities to strengthen partnerships, improve referral processes, and expand access to recuperative care services.