Operations Manager

Cushman & Wakefield•Sacramento, CA

1d•Onsite

About The Position

Provide leadership, mentoring, and management to the administrative and office operations staff in our Sacramento office, with oversight of Office Manager in the Central California markets. Direct all financial management of the office, including monthly and annual operating budgets, forecasts, pipeline and reporting, and expense management. Ensure operational excellence through structural optimization and process efficiencies. Communicate, support, and enforce company policies, procedures, and initiatives throughout the market. Responsible for approvals at the local level for Travel & Expenses, commission documentation, payables, and resourcing needs. Work with the Market Leaders to establish or cultivate Cushman & Wakefield culture in a local market and uphold the firm’s values, mission, and standards at all times. Partner with Market Leaders to develop and implement best practices within the office and, when appropriate, make critical judgment calls on behalf of the local leadership team.

Requirements

Bachelor’s degree in Business Administration
5 to 7 years’ of operational management experience
Real estate industry experience a plus
Significant progressive experience in operational and process management
Supervisory experience of accounting processes and tasks
Extensive exposure to project and process management
Proven ability to manage and monitor budgets
Proven success in conflict resolution
Significant exposure to high level executive communications
Excellent written, oral, and presentation skills
Strong Microsoft Office Suite skills
Ability to plan, organize and manage processes
Ability to read, comprehend and analyze P&L statements
Knowledge of HR practices recruitment, interviewing, hiring, employee relations and staff development
Ability to manage employees and delegate workload
Work effectively in a team environment, coordinating time and tasks
High attention to detail
Knowledge of the real estate industry and business model

Nice To Haves

real estate industry experience a plus

Responsibilities

Lead Market Operations: Responsible for working with the local Leadership and Regional Operations Director to achieve short- and long-term objectives set for the market. Ensure profitability and product quality of the service delivery and support resources within the market. Creatively solve problems to ensure the market’s offices operate in an efficient and effective manner. Leverage internal company-wide resources and advocate, support, and increase adoption of firm-wide initiatives. Ensure that office and all professionals are fully compliant with all local, provincial, and national licensing and regulatory requirements. Be a resource to fee-earners for purposes of company-wide service delivery offerings. Collaborate with counterparts in other markets to learn and utilize best operational practices. Develop short- and long-range operating objectives, policies, and programs. Ensure overall achievement of budgeted financial targets and other standards set forth in approved business plans within the market. Promote and ensure compliance with company policies and operating procedures. Encourage cross-service line and cross-functional collaboration across the specified market. Demonstrate expertise with all facets of the company’s business, specifically services provided and customers served.
Strategic Planning / Budgeting / Expense Management: Support strategic planning processes across the various service lines within the assigned market. Draft and finalize budget (revenue and expenses). Solicit input from service line, fee-earners, and market leads at pre-budget meetings regarding recent wins, pipeline activity, anticipated recruiting and attrition, capital spend, etc. Manage expenses to plan. Review and approve all expense reports and determine if expenses are appropriate, categorized correctly, and in policy in Workday. Review business case for necessity of expenditure. Understand expense policy for compliance and correct coding.
Pipeline Management, Revenue Reporting and Forecasting: Develop, communicate, and enforce guidelines on updating CRM system within Market. Review pipeline report for accuracy and follow-up with fee earners, as needed, to update. Communicate finalization of pipeline to Leadership and answer questions as necessary.
Deal Documentation, Commissions Accounting, Invoice Processing/Coding: Oversight for all deal processing, receivables, billing, and cash collections in a market. Provides Deal Management consulting and education to Fee Earners, Admins, Revenue Accountants/Revenue Accounting Administrators, and local/regional Leadership questions related to: commissions, required deal documentation, and revenue recognition (i.e. Payment inquiries: Overpayment, underpayment, deductions, transaction detail & account balances). Work with brokers and Market Leaders to manage any conflicts over information recorded in deal documentation. Work with Legal Counsel to determine if changes to standard contracts/agreements are required. Oversee all incoming invoices using Workday. Work with Revenue Accountants/Revenue Accounting Administrators, Project Coordinators, and fee-earners, if necessary, to review all deal expenses associated with a closed deal. Oversee tracking of expenses related to deals. Review outstanding receivables and work with Market Leaders and fee-earners to determine strategy for collecting payments. Regularly review fee earner account balances to ensure they are repaid in a timely manner. In conjunction with the Revenue Accountants/Revenue Accounting Administrators, ensure broker adoption of broker reports.
Recruiting/Hiring/On-boarding Staff: Responsible for hiring, onboarding, exiting local employees, in conjunction with HR. This includes properly opening/closing the position, interviewing candidates, ensuring equipment is obtained, interviewing, ensuring proper Day 1 experience. Prepare and deliver performance reviews. Work in conjunction with HR on performance issues. Ensure fee earners and employees are properly offboarded. Ensure compliance with record keeping and policy adherence.
Other Operational Duties: Oversee tracking of broker licenses, professional memberships, and educational requirements and follow up with fee-earners on any delinquencies or upcoming actions required. Coordinate all aspects of office moves and real estate projects. Create and implement business continuity and emergency preparedness plan. Oversee any events and conferences within the market, working in conjunction with Marketing, as appropriate. Oversee and manage the purchasing and maintenance of office supplies and office equipment.