Operations Manager

Homewood Suites Wallingford•Wallingford, CT

20d•$61,000 - $66,000•Onsite

About The Position

The Operations Manager works with the General Manager to oversee day-to-day operations in the hotel. They supervise every aspect of the hotel to ensure smooth operations and maximum profit. The Operations Manager focuses on guest and associate satisfaction, expense control, and product quality.

Requirements

Minimum 3 to 4 years work experience in a hotel.
Management experience is preferred but not required.
Excellent revenue management skills; experience with budgets.
P&L's and forecasting is preferred, but not required.
Works with colleagues to share skills, knowledge, resources, and networks.
Highly focused.
Excellent communication skills.
Motivated and professional in appearance and presentation.
Ability to lift up to 40 lbs. with or without reasonable accommodation.

Responsibilities

Developing and maintaining practices and procedures to ensure accurate and timely financial statements.
Overseeing all departments within the hotel.
Supporting and working with all department heads of the hotel.
Ensuring the premises are in operative condition as per category of the unit to receive & serve the guests.
Conducting regular operations team meetings with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback/RSTS feedback and action taken for service recovery, and any staff issues.
Ensuring SOP implementation in all departments and checking the same during routine operational checks.
Monitoring the requests of each department, the accounts receivable (collection from debtors), and the accounts payable (payable to the vendors/suppliers etc).
Randomly inspecting stores to check the stock in hand (quality, par stock levels, expiry, etc.).
Inspecting all departments with their respective Managers for SOP implementation, cleanliness, ambiance, service readiness, staff grooming & hospitality culture.
Assessing and reviewing customer satisfaction and service recovery process.
Identifying staff learning needs and assisting with development.
Monitoring and maintaining operations & overhead cost in order to maintain maximum revenue for the organization.