Operations Manager

Arctic Kingdom•Yellowknife, NT

9d•Onsite

About The Position

We are seeking an experienced Operations Manager to serve as the on-site operational lead. This role is central to ensuring consistent, high-quality operations across all departments — Culinary, Hospitality, Guest Experience, and Facilities & Site Operations — while the General Manager retains remote oversight of overall business performance. The Operations Manager acts as the day-to-day glue of the lodge: driving SOP compliance, serving as Manager-on-Duty, coordinating across departments, and escalating serious incidents. This is not a role with direct authority over every department's staff — it's a role built on influence, coordination, and operational consistency across peer department leads.

Requirements

Proven experience managing wilderness destination property — or similarly isolated settings strongly preferred
Demonstrated ability to build or enforce operational standards across multiple departments
Strong judgment and decision-making skills, particularly in situations without immediate outside support
Experience coordinating cross-functionally with department leads without direct line authority
Comfort and resilience living and working in a remote, off-grid wilderness environment
Excellent communication, conflict-resolution, and guest service instincts

Nice To Haves

Prior safety/emergency response experience an asset

Responsibilities

Develop, implement, and enforce standard operating procedures across lodge departments
Ensure consistency in operational quality and guest-facing standards, even as staff and seasons change
Serve as the primary on-site decision-maker for day-to-day operational issues outside any single department's scope
Make timely, sound judgment calls in a remote environment where outside support isn't always immediately available
Work closely with the Culinary, Hospitality, Guest Experience, and Facilities & Site Operations leads to ensure smooth, aligned daily operations
Facilitate communication and problem-solving across departments without direct authority over their staff — influence and coordination are core to this role
Identify, respond to, and escalate serious incidents (safety, medical, guest, or staff-related) promptly and appropriately to the General Manager and/or President
Support emergency preparedness and response planning for a remote wilderness setting
Support guest arrival readiness and overall guest experience alongside the Guest Experience Manager
Monitor day-to-day lodge functioning, flagging gaps or risks before they become larger issues
Contribute to a positive, supportive team culture in a close-knit, remote living and working environment