Operations Manager

CVS Health • New York, NY

1d • Onsite

About The Position

At CVS Health®, the Operations Manager is a key member of the Store Management team, dedicated to enhancing the health experience for individuals and communities. This role involves driving store execution and performance, fostering consumer loyalty through excellent customer service, and maintaining an engaged and productive store team. The Operations Manager supports the Store Manager in the overall leadership and strategic operation of a CVS/pharmacy store, encompassing overall store management, supervision, policy implementation, sales and inventory management, employee staffing, training, development, financial management, and customer service leadership. It is important to note that this position is not part of the CVS/pharmacy Retail Management Development Program and does not lead directly to a Store Manager role; candidates aspiring to be a Store Manager should apply for Store Manager in Training openings.

Requirements

• Deductive reasoning ability
• Advanced analytical skills
• Computer skills
• Advanced communication skills
• Leadership skills
• Supervision skills
• Influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts
• Ability to work overtime as needed
• Ability to respond to urgent issues at the store when they arise

Nice To Haves

• Experience as a retail manager or supervisor

Responsibilities

• Lead others and work effectively with store crews
• Supervise, assign and direct activities of the store’s crew
• Effectively communicate information to store crew and supervisors in an open and timely manner
• Support Store Manager with actions plans for operational and service improvement
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (greet, offer help, and thank)
• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees