Operations Manager

Walters Hospitality • McKinney, TX

11d • Onsite

About The Position

We are seeking a dynamic leader who has an unbridled passion for working events and possesses an innate talent for providing excellent customer service, week after week. They drive their team to deliver flawless events, consistently achieving a 5-star guest experience. They oversee event execution, ensuring client specifications are met, and the event runs smoothly. They also uphold venue culture, maintaining cleanliness, appearance, and guest satisfaction. The role includes long and short-term planning, day-to-day operations, employee management, expense control, and budget management.

Requirements

• At least 2 years in a similar role with comparable goals and responsibilities
• College Degree or Applicable Work History, TABC
• Able to lift 30 lbs frequently, stand/walk 8-12 hours
• Submit/complete background check; have a valid driver’s license and reliable transportation
• Must be eligible to work in the United States; Walters Hospitality participates in E-Verify.

Nice To Haves

• Driven by an unwavering passion for the events and food & beverage industry
• Thrive in the art of executing against detailed Banquet Event Orders (BEOs)
• Embracing the demand for weekend and evening availability

Responsibilities

• Recruit, hire, and train banquet employees including Event Managers, Bartenders, Servers, and Dishwashers.
• Responsible for scheduling hourly staff across all venues within the district to the proper level of staffing while maintaining fiscal responsibility.
• Ensuring 5-star reviews by executing BEOs and delivering exceptional customer service.
• Nurture and develop employees through training, coaching, and providing constructive feedback.
• Spearheading Food and Beverage and back-of-house operations during events.
• Maintaining venue cleanliness pre and post-events.
• Expertly managing the venue budget.
• Procuring and ordering event and venue-specific supplies, including alcohol, and ensuring timely delivery and quality control.
• Attend weekly BEO meetings, conveying critical event information to the team.
• Enforcing company standards, policies, and procedures consistently.

Benefits

• Group Medical, Dental, Vision Insurance, and Life Insurance coverage.
• A 401k plan with a company matching program
• Unlimited PTO
• BYOD Stipend, to cover your personal computer during company time.
• Growth opportunities that let you build a long-term career and ascend within our rapidly expanding company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree