Operations Manager

Housing Works • New York, NY

21d • $65,000 - $75,000 • Onsite

About The Position

The Special Populations Hotel Operations Manager is the main contact for all physical operations within the facility, including IT, Office Services, Purchasing, and meal distribution and inventory. The Operations Manager will work in conjunction with outside vendors to ensure operational efficiency and will be the primary liaison between the program/organization and hotel staff. The Operations Manager will supervise a staff of five (5) Residential Aide Supervisors.

Requirements

• Minimum of three years of relevant experience in a social services setting that deals with HIV/AIDS, homelessness, mental health issues, and/or substance use required.
• Willingness to work occasional overtime and offer flexibility regarding scheduling work time.
• Ability to work with the homeless migrant population.

Nice To Haves

• Bachelor's degree preferred
• Bi-lingual (Spanish) is strongly preferred.

Responsibilities

• Monitors operations throughout the program and looks for ways to increase productivity and lower expenses.
• Will be in direct contact with the Senior Program Coordinator, Director of Social Services, the Director of Hotel Programs, IT/Xerox, and other managers within the organization.
• Supervise five (5) Residential Aide Supervisors.
• Create the schedules of the RA Supervisory staff to ensure there is 24-hour coverage at the program.
• Purchase and manage inventories of food and supplies.
• Schedule monthly staff meetings and provide guidance on changing policies.
• Ensure the safety, security and integrity of all residents and guests, as well as the physical environment of the facility.
• Conduct periodic facility walk-throughs.
• Act as primary liaison with hotel ownership.
• Always provide excellent customer service and confidentiality.
• Communicate with the clinical staff on resident behavior as well as the care of those on the fragile list.
• Always enforce the Residential Code of Conduct and/or House Rules.
• Enthusiastically participate in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.
• Ensure that the program’s vendor contracts are fulfilled and stay within budget.
• Maintain regular communication with the DHS Special Populations program team, providing weekly program updates. Coordinate timely responses to evolving program needs and requirements, ensuring effective engagement with vendors, staff, and clients.

Benefits

• Three comprehensive healthcare plans to choose from.
• Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and text books.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level