Operations Manager

deugro•Houston, TX

8d•Onsite

About The Position

deugro was founded in Frankfurt am Main and is the first company of the deugro group, where is has its focus on global project freight forwarding. Every day the industry and deugro face the challenges of the logistics industry and our employees use their expertise to ensure large cargo is transported safely, effectively, and efficiently, through innovative and creative logistical solutions. Become a part of our talented deugro team, as we look for a Operations Manager in The Woodlands (Houston), USA.

Requirements

Minimum 10-15 years of Freight Forwarding experience
Minimum of 5-10 years of supervisory experience
Excellent communication – Verbal & Written
Computer skills – MS Windows 7, MS Office
Positive attitude - Strong interpersonal relationships
Detail orientated
Focus – Pay attention to the customer’s needs and commit to exceeding them
Problem solving ability
Ability to analyze and interpret data
Ability to learn and adjust
Ability to work under pressure and resolve conflict
Ability to influence and build relationships at all levels
Budget and Business Plan ready
Knowledge in all major freight forwarding disciplines, e.g., air, sea, surface transport, industrial projects
Understanding of company strategy and products
Understanding of company rules and guidelines
Strong business administration competency

Nice To Haves

Analytical and conceptual thinker, self-starter, and team player
Professional image, polished presentation
Strong relationship building and negotiating skills
High energy and results oriented
Excellent Commercial acumen
Driven and hungry to develop opportunities
Seen as an influencer, Customer focused
Detail oriented with strong planning, organizational, project management, and analytical skills
Excellent client / management presentation skills
Team player and ability to form, lead, and motivate a Team

Responsibilities

Compliance with all FMC, DOT, TSA, and Customs regulations (US and Foreign)
Develop and maintain Ocean/Air carrier relationships.
Maximize profits through negotiation and operation excellence on various freight modes
Development and maintenance of strong long-term customer and vendor relationships
AES administrator responsibilities
Management and Execution of all daily operations of General Cargo Freight/Projects
Management, training, mentoring, and motivation of assigned team members (new and existing)
Identify and groom staff with potential for succession planning and communicate with HR and management accordingly.
Responsible for team member performance management, training and development, performance appraisal and disciplinary action up to and including termination - as applicable.
Lead, direct and support daily operations as well as spearheading the development and rollout of continuous improvement initiatives
Direct, guide and support staff to delivery industry best practices
Facilitate the provision of operational supports including import and export documentation, synchronization of origin/destination zone transport, customs formalities, and the overall scope of the door-to-door trade
Ensure effective and timely delivery of customer commitments by the organization
Create a challenging, rewarding, and open work environment that facilitates constructive communication and motivates performance.
Constantly monitor cost control efforts within the department to achieve maximum profitability and timely issue of customer invoices
Provide drive and motivation to the department, by leading from the front
Ensure timely, attentive, and appropriate communication with internal and external stakeholders and ensure effective resolution of service and operational issues
Monthly financial close of operational files, responsible for cost and revenue accruals and month end close processes
Consistent excellence in Reliability, Professionalism and Teamwork
Work constructively in a team-oriented environment to ensure customer & overseas offices requirements are met
Ensure timely and accurate invoicing of operational files
Follow code of conduct and ensure that same is followed by the ocean freight team
Assist with business plans, budgeting and completing company reporting as directed
Liaise with and provide advice to management, branches, overseas network regarding general cargo and project business as applicable
Implement and validate Company KPI’s, SOPs and Directives