Operations Manager

Harvard • Edmonton, AB

17d • Onsite

About The Position

Harvard Developments has an immediate opening for an Operations Manager to join its Retail team in Edmonton, Alberta. Harvard is a full-service real estate management company based in Western Canada that is recognized for its reputation in leadership, flexibility, quality and performance. The company oversees over 9 million square feet of commercial properties with regional offices in Regina, Calgary, Edmonton and Winnipeg.
The Operations Manager is accountable to lead a team of building maintenance personnel to deliver an exceptional customer experience, while ensuring that more than 1 million square feet of mixed-use facilities in northern Alberta are well cared for and maintained in a safe and environmentally conscious manner.

Requirements

• Minimum six to eight years of progressive experience leading building operations teams, with a proven track record of inspiring high performance and fostering a strong customer service culture
• Proven experience participating in large scale capital projects such as equipment replacement and tenant improvement projects
• Proficiency in the English language both written and verbal, as well as strong listening, negotiation, collaboration and conflict resolution skills that enable positive and beneficial relationships
• Demonstrated organizational, analytical, critical thinking, problem solving, decision-making and attention management abilities to consistently meet deadlines
• Advanced technological skills in a Microsoft Office workplace environment
• A high level of commitment to customer service and dependable leadership with availability to respond 24 hours each day except during excused absence
• The ability to work independently or collaboratively as circumstances dictate, using personal initiative and sound judgment to achieve desired outcomes schedule and budget

Responsibilities

• Deliver an exceptional customer experience to all stakeholders within standards established for safety, comfort, cleanliness, responsiveness, follow up and communication
• Oversee workplace safety, risk management, safety training, OH&S compliance and emergency preparedness
• Lead, supervise, mentor, schedule and coordinate maintenance teams and external trades to ensure optimal property performance and cost-effective operations
• Establish & implement the annual maintenance plan, ensure "best value" procurement and contribute to long-range capital planning, budget preparation and reporting within limits established by the property owner
• Recruit & develop a highly motivated team to excel in achieving Harvard’s vision, mission, promise and values, and the property owner’s expectations

Benefits

• Competitive salary and health benefits within the real estate management industry
• Incentive opportunity
• Pension & group RRSP
• Use of company vehicle
• Children’s scholarship
• Wellness program
• 3 Sunshine Days yearly for all Hill Companies employees

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed