Operations Manager

JMS Technical Solutions • Phoenix, AZ

17d • Onsite

About The Position

Our client in Phoenix, AZ, is seeking an Operations Manager to join their team! This is an onsite/full-time/direct-hire position Salary range based on experience: Up to $125k The Operations Manager provides second-line leadership support to the Group Operations Director, with full accountability for end-to-end operational performance and process stability across the site. This role owns not only execution, but the standardization, control, and continuous improvement of core production processes, with a strong emphasis on print-on-demand market and digital printing and finishing printing and finishing workflows. The Operations Manager ensures processes are defined, followed, corrected when off-standard, and sustained over time to deliver consistent results in quality, throughput, and cost.

Requirements

• Proven experience in operations leadership within a manufacturing or high-volume production environment.
• Demonstrated experience owning and improving complex production processes (not just managing teams).
• Strong working knowledge of textile and digital printing processes, including color management, heat press operations, and material behavior.
• Experience implementing and sustaining standard work, process controls, and SOPs.
• Proven ability in root cause analysis and corrective action (RCA/CAPA) with measurable results.
• Strong understanding of process capability metrics (yield, scrap, rework, uptime).
• Leadership skills with a track record of driving accountability and performance discipline.
• Applicants must be authorized to work in the U.S.

Responsibilities

• Lead and manage site production teams, driving performance, engagement, and accountability at all levels.
• Own the performance and stability of print and finishing production processes, including print, press, color management, and finishing workflows.
• Establish, document, and enforce standard operating procedures (SOPs) across all production areas, ensuring consistency across shifts and locations in partnership with QCIT team.
• Drive root cause problem solving on process failures (quality defects, rework, downtime), ensuring corrective actions are implemented and sustained.
• Implement process control methods (e.g., audits, control checks, visual management) to maintain gains and prevent regression.
• Partner with Production Managers to ensure process adherence, not just output attainment.
• Monitor and analyze KPIs with a focus on process capability (yield, first-pass quality, rework, press uptime, color consistency).
• Lead continuous improvement initiatives targeting waste reduction, throughput improvement, and process reliability, particularly within digital print/finishing operations.
• Support new product or material introductions by ensuring process readiness, validation, and documentation.
• Oversee P&L performance, ensuring operational decisions align with financial targets.
• Collaborate with HR on workforce planning, capability building, and performance management.
• Ensure all teams are trained and certified on critical process standards and equipment operation.
• Maintain rigorous safety standards while integrating safety into process design and execution.
• Support the Group Director in strategic planning and execution of operational projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed