Operations Manager (Onsite)

CNX•Austin, TX

8d•$65,700 - $70,000•Onsite

About The Position

Join a world-class team in Austin, TX, as an Operations Manager! The Operations Manager is responsible for coaching and supervising a group of Team Leaders and/or Operations Managers. This position is responsible for building and maintaining Client relationships, meeting service level agreements and achieving financial expectations. (Military veterans are encouraged to apply). A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Operations Manager position at Concentrix is the right place for you! As an Operations Manager, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

Requirements

18 Years of age or older with a completed High School Diploma or GED -Required
English language proficiency/fluency tests will be administered to all successful applicants where C1 proficiency will be required.
Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
Work well under pressure and follow through on items to completion while maintaining professional demeanor
Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
Demonstrated ability to mentor, coach and provide direction to a team of employees
Willingness to work a flexible schedule
Employment for this position will be onsite in-office at 300 W 6th St, Austin, TX 7870.
Must reside in the United States and have a valid U.S. address for residence.
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position.
Work is generally sedentary in nature.
Must reside in the United States or have a valid U.S. address for residence.

Nice To Haves

Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) – Preferred
Demonstrated progressive leadership experience in Contact Centers - Preferred

Responsibilities

Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
Create and maximize relationships with Client partners
Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, Talent Acquisition - and partner to define action plans that resolve issues and drive continuous improvement
Implement best practices and over-deliver for Clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and adjust to meet changing requirements
Attend regular and ad hoc business reviews with the Client.

Benefits

medical, dental, and vision insurance
a comprehensive employee assistance program (EAP)
a 401(k) retirement plan
paid time off
holidays
Paid training
lucrative employee referral program
DailyPay enrollment option to access pay "early," when you want it.
Health and wellness programs with trained partners to help promote a healthy you.
Mentorship programs that support your rewarding career journey.
A modern, state-of-the-art office setting with advanced technologies and a great team.
Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.