Operations Manager
About The Position
The Operations Manager is a member of the Store Management team at CVS Health, responsible for driving store execution and performance, and building consumer loyalty through excellent customer service. This role supports the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store, encompassing overall store management, supervision, policy implementation, sales and inventory management, employee staffing, training, development, financial management, and customer service leadership. It is important to note that this position is not part of the CVS/pharmacy Retail Management Development Program and does not offer a direct path to Store Manager; candidates aspiring to become a Store Manager should apply for Store Manager in Training openings.
Requirements
- Deductive reasoning ability
- Advanced analytical skills
- Computer skills
- Advanced communication skills
- Leadership skills
- Supervision skills
- Influencing skill
- Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts
- Ability to work overtime as needed
- Ability to respond to urgent issues at the store when they arise
Nice To Haves
- Experience as a retail manager or supervisor
Responsibilities
- Drive store execution and performance
- Build consumer loyalty to CVS/pharmacy through a focus on excellent customer service
- Support the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store
- Manage overall store operations, supervision, and policy implementation
- Manage sales and inventory
- Handle employee staffing, training, and development
- Manage financial aspects of the store
- Provide customer service leadership
- Lead others and work effectively with store crews
- Supervise, assign and direct activities of the store’s crew
- Effectively communicate information to store crew and supervisors in an open and timely manner
- Support Store Manager with actions plans for operational and service improvement
- Assist customers with their questions, problems and complaints
- Promote CVS customer service culture (greet, offer help, and thank)
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
