Milwaukee Streetcar Operations Manager

Transdev • Milwaukee, WI

82d • $77,000 - $95,000

About The Position

Transdev in Milwaukee, WI is hiring an Operations Manager. This position will lead daily rail operations for Milwaukee’s modern streetcar system. This role oversees operators, dispatch, service delivery, and safety coordination in a highly visible, federally regulated transit environment. The Operations Manager will have the opportunity to shape operations in a growing streetcar system.

Requirements

• 2-3 years of transit supervisory experience preferred.
• Knowledge of regulatory requirements to assure compliance with applicable Federal, State, and local laws.
• Experience supervising schedulers, dispatchers, and drivers.
• Computer literate with working knowledge of Microsoft Office.
• The ability to prioritize tasks effectively and manage time effectively.
• The ability to appropriately interact with employees of all levels, including drivers, customers, senior management, client representatives, union officials, and the general public.
• Work extended hours, including weekends and holidays, if needed.
• Demonstrate regular and consistent attendance and punctuality.
• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
• Lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Must be able to work shifts or flexible work schedules as needed.
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

Responsibilities

• Assumes first-line supervision of location employees. Ensures company policies and procedures are followed.
• Have direct interface with the City of Milwaukee
• FTA/State DOT oversight exposure
• Coordinates daily transit operations' dispatching and in-service monitoring.
• Completes necessary daily and/or weekly reports for company and customer.
• Tracks and maintains employee attendance system and processes driver and operations staff vacation requests. Maintains/orders necessary driver and staff uniforms.
• Monitors and evaluates Operations activities. Includes: vehicle on-time statistics, missed runs, customer complaint data, accident data, road call data, and other operations-related functions
• Assists with supervision of location staff. Communicates job requirements and expectations. Monitors the performance of staff and provides coaching and guidance as required.
• Shall be fully trained and capable of running other departments in the event of a vacancy.
• In conjunction with the Safety Manager, ensures all federal, state, local and company recordkeeping requirements are met.
• May assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel.
• Coordinates with the safety and training department to ensure all safety goals and directives are met.
• Ensures that all manifests are performed accurately and timely.
• Manage Dispatch and Operator schedules and validation of pay hours.
• Assigns manifests and documents assignments manually and in the specified computer system; updates and maintains dispatch.
• Assists with operator hiring process; administers discipline to operators including recommendations for suspension or termination; oversees activities and supervises driver’s room; documents attendance and enforces uniform policy; counsels’ employees.
• Performs any other management requests or directives as they relate to the overall function of Transdev. In addition, shall maintain the appropriate license requirement to drive a route as necessary to complete the day’s activity.

Benefits

• Annual range for this role is $77K-95K a year based on experience
• Vacation: 1 week vacation
• Sick days: 7 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
• Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees