Operations Manager

Duraserv Corp • Orlando, FL

14d • Onsite

About The Position

DuraServ is looking for an Operations Manager who builds high-performing service teams, drives operational efficiency, and holds the department to the standard the business depends on. The Service Department Is the Revenue Engine. You're the Architect. DuraServ's branch service departments deliver commercial dock and door solutions to warehouses, distribution centers, and industrial facilities across the country. The technicians in the field are the face of the company — and the Operations Manager is the person who makes sure they're scheduled, equipped, trained, and accountable to the standard DuraServ's customers expect. As Operations Manager, you own the full service department — backlog management, technician scheduling, fleet oversight, project execution, budget control, and personnel development. You're not just keeping the lights on. You're building a department that performs consistently, retains its best people, and improves every quarter. If you build operational frameworks that outlast your direct involvement — and you want a role where the results are yours to own — this is it.

Requirements

• Previous leadership experience is required — you have managed people, held them accountable, and developed them professionally
• 5+ years of experience in service operations, field service management, or a related operational leadership role
• Demonstrated ability to manage department budgets, control costs, and drive financial performance
• Working knowledge of fleet management and DOT compliance requirements
• Proficiency with Microsoft Office 365 for reporting, scheduling, and operational analysis
• Valid driver's license — job site visits and 10% travel are part of this role

Nice To Haves

• High School diploma or equivalent required; associate or bachelor's degree preferred
• Background in commercial door, dock equipment, mechanical services, or industrial field service
• Experience with technician scheduling, dispatch, and work order management systems

Responsibilities

• Manage day-to-day service department operations — scheduling technicians, dispatching work orders, managing backlog, and coordinating reactive service calls with urgency and precision
• Oversee project execution from start to finish — ensuring planned work is completed on time, within scope, and to the quality standard the customer was promised
• Manage fleet planning and maintenance, including monitoring Daily Vehicle Inspection Reports (DVIRs), identifying maintenance issues, and ensuring full DOT compliance
• Prepare and manage the department budget — controlling costs, aligning spend with company financial goals, and maintaining the financial discipline that keeps the branch profitable
• Supervise service technicians and department staff — setting clear expectations, providing consistent feedback, and holding the team accountable to performance and behavior standards
• Build and execute individual development plans for team members — you improve the people, and the people improve the department
• Drive employee retention through coaching, recognition, and a culture where high performers are protected and rewarded
• Ensure all team members are adequately trained, properly licensed, and equipped to perform their roles safely and effectively
• Monitor and drive department KPIs — productivity, efficiency, quality of work, and regulatory compliance are tracked, reported, and improved continuously
• Partner with branch sales leadership to ensure service capacity supports revenue commitments and customer expectations are met at every level
• Maintain positive relationships with internal teams and external customers — you are the operational point of escalation and the standard-setter for how the department engages with the business

Benefits

• Competitive compensation commensurate with experience and scope
• Full benefits package: medical, dental, vision, and 401K with company match
• Company-provided life insurance, short-term and long-term disability
• A department and team to build — with the authority and support to do it right
• Visibility to branch and regional leadership — your performance directly impacts the branch P&L
• National infrastructure and resources behind a local leadership role
• A culture that rewards accountability, retention, and continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree