Operations Manager

JLL•Boston, MA

3d•$95,000 - $110,000•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Requirements

High school diploma
5+ years of experience in operations management, preferably in airport operations or complex mechanical systems
Demonstrated experience managing maintenance teams and contractors
Strong understanding of automated conveyor systems, PLCs, motors, and control systems
Excellent problem-solving skills with the ability to make quick decisions during system failures
Strong leadership and communication skills to coordinate with diverse stakeholders
Experience with CMMS (Computerized Maintenance Management Systems)
Knowledge of relevant safety regulations and industry standards
Project management experience preferred
Must be available for on-call rotations and emergency response
May require working non-standard hours including nights, weekends, and holidays
Airport security clearance will be required
Physical requirements include walking through airport facilities, standing for extended periods, and occasionally working in confined spaces
Ability to lift up to 50lbs
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Strong technical aptitude with mechanical and electrical systems
Exceptional organizational and time management skills
Ability to work under pressure in a fast-paced environment
Excellent verbal and written communication skills
Analytical thinking and data-driven decision making
Proactive approach to system reliability and performance
Customer-focused mindset

Responsibilities

Direct and coordinate all maintenance activities for the baggage handling system, including preventative maintenance, repairs, and system upgrades
Develop and implement maintenance schedules and procedures to minimize system downtime and maximize operational efficiency
Supervise and mentor a team of conveyor technicians and mechanics
Monitor system performance metrics and identify areas for improvement
In conjunction of upper management, coordinate with airport operations, airlines, and other stakeholders regarding maintenance activities and system outages
Ensure compliance with safety regulations, industry standards, and operational requirements
Respond to system emergencies and implement contingency plans when necessary
Analyze maintenance data and prepare comprehensive reports for senior management