Operations Manager

CORT • Pensacola, FL

15d • Onsite

About The Position

CORT Furniture Rental is hiring a full-time Operations Manager in Pensacola, FL. The Operations Manager is responsible for overseeing all aspects of warehouse and transportation operations within the district. This includes managing daily workflows, ensuring compliance with safety and regulatory standards, optimizing labor and delivery schedules, and driving operational efficiency. The Operations Manager leads warehouse and delivery teams, manages inventory and fleet assets, and ensures alignment with company goals. Special consideration given to applicants with verifiable 24ft+ box truck driving experience. This is an onsite position performed from the CORT distribution center.

Requirements

• High School Diploma or GED equivalent; college degree preferred
• 3-5 years of experience in warehouse or distribution management
• Strong understanding of logistics, safety, and compliance standards
• Physically able and willing to move furniture indoors, outdoors, up or down stairs and in all weather conditions; ability to lift 100+ pounds with a partner
• 21 years of age or older
• Valid and current driver’s license in the state of residency
• Ability to comply with Federal Motor Carriers Safety Administration regulations
• Ability to maintain a valid DOT Medical Evaluator Certificate, which includes passing a physical and drug screening
• Ability to successfully pass a road test based on FMCSA/CORT requirements
• Acceptable MVR per CORT’s Safe Driving Standards
• Minimum 3 months professional experience driving a 24-foot box truck or larger commercial vehicle

Nice To Haves

• Special consideration given to applicants with verifiable 24ft+ box truck driving experience.
• college degree preferred

Responsibilities

• Plans and adjusts daily workload for warehouse and delivery teams to meet business demands, audits, cycle counts, and safety compliance.
• Schedules deliveries and labor hours, maintains availability, and routes trucks efficiently.
• Provides real-time support to service centers, delivery team, and customers.
• May conduct delivery pre-calls to customers.
• Follows up on any issues with deliveries or pickups.
• Ensures compliance with routing software and delivery KPIs.
• Coaches, trains, and motivates staff; manages performance and fosters a culture of accountability and continuous improvement.
• Participates in the recruitment, onboarding, and training of warehouse and delivery personnel.
• Provides ongoing coaching and performance feedback to support employee development and operational excellence.
• Oversees inventory accuracy, cycle counts, and movement of goods; ensures compliance with Days in Location goals.
• Ensures vehicle inspections, maintenance, and DOT compliance; manages warehouse equipment and safety gear.
• Coordinates with third-party vendors for transportation or equipment servicing.
• Manage and forecast warehouse and payroll costs to ensure alignment with district financial goals.
• Monitor daily expenditures, analyze cost trends, and implement strategies to meet or exceed monthly EBIT forecasts.
• Proactively plan and collaborate with leadership to maintain budget discipline and drive operational efficiency.
• Leads safety initiatives, conducts audits, and ensures adherence to TMS and DOT standards.
• Acts as escalation point for customer issues; collaborates with internal teams to ensure satisfaction.
• Manages paperwork, payroll, and reporting; uses tools to track KPIs and support decision-making.
• Leads warehouse improvement projects, including layout optimization, rack planning, and inventory reorganization.
• Interfaces with sales, asset management, and customer service teams to align operational goals.
• Other duties as assigned.

Benefits

• Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date
• 401(k) retirement plan with company match
• Paid vacation, sick days, and holidays
• Company-paid disability and life insurance
• Tuition reimbursement
• Employee discounts and perks
• Career growth and mentorship opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED