Operations Manager

EXOS•Mountain View, CA

10d•Hybrid

About The Position

The Operations Manager will serve as a strategic partner at our large global client and oversee back-of-house operations to ensure seamless delivery of experiences across prioritized communities and spaces. This role connects the dots between spaces, programs, initiatives, and coaching platforms, enabling Performance Managers and practitioners to deliver exceptional services. The Operations Manager will drive operational excellence, manage vendor relationships, and enhance stakeholder satisfaction.

Requirements

Bachelor’s degree or equivalent experience
3-5 years of experience in operations management or a related field
Current CPR, AED and First Aid certification
On-site 3-5 days per week
Strong problem-solving and decision-making skills, especially in ambiguous situations
Proven ability to manage facility operations and vendor relationships
Experience in community programming and stakeholder management
Excellent organizational and communication skills
Ability to work collaboratively with cross-functional teams
Proficient in Google Workspace

Responsibilities

Ensure smooth operations and high stakeholder satisfaction by proactively implementing solutions to improve user experiences.
Take ownership of resolving issues before they arise, removing roadblocks, and making informed decisions in the face of shifting priorities.
Anticipate and manage changes to maintain service quality.
Oversee facility operations and vendor relationships, including repairs, maintenance (R&M), supplies, and capital expenditures (CapEx).
Ensure that venues and spaces meet all experience and service expectations.
Deliver and implement resources, processes, and operational systems that support Performance Managers and Coaches in delivering community programs and services.
Lead with clarity in ambiguous situations to ensure seamless and efficient operations.
Serve as a partner to the Community and Events managers - backend logistics for onsite events