Operations Manager

Guest Services•Dania Beach, FL

1d•$55,000•Onsite

About The Position

Operate and oversee the Unit daily operations so as to maximize net profit and personnel potential while operating within the confines of company policy. This role involves directing management staff in various areas including marina, lodge, restaurant, retail, employee housing, and campground operations. The goal is to maintain a positive environment, maximize the utilization of all revenue-generating venues, and ensure accurate record-keeping and reporting. The position requires maintaining positive working relationships with partners such as the Park Service and vendors, implementing a customer service program focused on exceptional service, and ensuring compliance with contract obligations or regulatory requirements. Additionally, the role involves building and maintaining a competent staff through sound hiring practices, clear communication of goals, and performance evaluations. The Operations Manager must also ensure a safe and attractive environment for guests and employees, and participate in evaluating processes, procedures, and staffing for "Best Practices" and efficiencies across all operational areas.

Requirements

Working knowledge of computer systems and programs, POS systems, and hospitality operations
Excellent customer service and employee relations skills
Standing for short and long periods of time
Sitting for long and short periods of time
Working in hot, humid, and buggy conditions
Lifting up to 50 pounds
Bending
Walking
Stooping
Driving golf cart/gator

Responsibilities

Direct management staff at the unit in the areas of marina, lodge, restaurant, retail, employee housing, and campground operations
Maintain a positive environment
Maximize utilization of all revenue generating venues
Ensure all record keeping and reporting is kept accurate and current
Communicate and maintain a positive working relationship with all our partners i.e. Park Service, vendors, etc.
Maintain a customer service program dedicated to exceptional customer service
Maintain compliance with contract obligations or regulatory requirements
Maintain a competent staff through sound hiring practices and a comprehensive program for communication of goals and practices, and performance evaluations
Direct management staff to assure a safe and attractive environment for guests and employees
Participate in all functions and activities regarding marina operations, campground, Retail, lodging, and food & beverage operations to evaluate processes, procedures and staffing for “Best Practices” and efficiencies for improvement
All other duties as assigned