2nd Shift Operations Manager

CTDI Careers•Jeffersonville, IN

18h

About The Position

CTDI is an engineering, repair, and logistics company serving major wireless telecommunications, high-speed internet, and cable providers. The Operations Manager oversees day-to-day warehouse operations, coordinates departments, drives P&L results, and works to achieve operational goals. Responsibilities include overseeing production processes, managing budgets, improving efficiency, and ensuring compliance with company policies and industry regulations. This is a second-shift position, scheduled Monday through Friday from 3:00 p.m. to 11:30 p.m. The manager supervises warehouse activities and staff, monitors operational performance and inventory, works with corporate management and customers, and supports a safe, productive work environment. CTDI describes itself as a family-oriented company and offers compensation and benefits. The position does not qualify for visa sponsorship.

Requirements

At least 5 years of leadership experience, preferably in a high-volume, fast-paced production, manufacturing, distribution, warehousing, or service environment.
Experience working with P&L and budgets.
Ability to manage a demanding workload, prioritize tasks, and consistently meet deadlines.
Strong analytical and numerical skills, including the ability to analyze data, identify trends, and make data-driven decisions.
Ability to work independently and proactively in a warehouse setting.
Proficiency in warehouse management systems (WMS), inventory control software, and Microsoft Office.
Strong leadership and interpersonal skills, including the ability to communicate effectively, motivate, and influence people at all organizational levels.
Problem-solving and decision-making skills, with a strategic, results-focused, continuous-improvement mindset.
Knowledge of project management and deadline prioritization.
General knowledge of OSHA standards.
Must be at least 18 years of age.
United States work authorization is required; the position does not qualify for visa sponsorship.

Nice To Haves

Experience working with UKG and Kronos.
Experience supervising temporary staff.
Technical background.
Advanced ability to adapt communication style to different audiences.
Bachelor's degree in a related field, or equivalent hands-on experience.

Responsibilities

Supervise and coordinate daily warehouse activities, including receiving, storage, order fulfillment, and shipping.
Develop and implement operational policies, procedures, and standards to streamline workflow and improve productivity and efficiency.
Manage reports, statistical analysis, and daily P&L reporting, including possible participation in daily P&L calls with corporate management.
Monitor inventory levels and stock movements, and optimize inventory management to reduce stockouts, overstock, and holding costs.
Meet or exceed daily KPIs and report results accurately to meet customer expectations.
Lead, train, motivate, and provide performance feedback to warehouse staff.
Collaborate with logistics, procurement, customer service, and other cross-functional teams to coordinate operations and address customer needs.
Communicate with corporate management and customers to meet SLAs, address expectations, and resolve issues promptly.
Address and resolve employee concerns as part of employee relations initiatives.
Provide next-level support for escalated issues during work shifts.
Work with corporate teams to facilitate escalations involving resources such as IT and network support for troubleshooting or process improvement.
Use warehouse management systems and other technology tools to track inventory, monitor performance, and generate reports for analysis and decisions.
Ensure compliance with health and safety regulations, company policies, and industry standards.
Perform other duties assigned based on the needs of the business supported by the warehouse.