Operations Manager

Total Sanitation Services•Erin, ON

22h•Hybrid

About The Position

We are seeking a hands-on results-driven Operations Manager to lead our daily field operations. In this role, you will be the backbone of operational excellence – overseeing teams, optimizing processes and ensuring we deliver safe, reliable and high-quality service to our customers. You’ll work closely with drivers, dispatch, maintenance and customer service teams to meet performance goals while maintaining a strong culture of safety and accountability. This role is ideal for someone who thrives in a hybrid environment, balancing office-based responsibilities with regular field engagement. You’ll occasionally travel to other brand locations and operational sites.

Requirements

3+ years of experience in an operations leadership role with minimum of 5 years' experience in an operations role working up from entry level.
Valid Class G driver’s license with a clean driving record.
Proven ability to lead teams and drive performance in safety-focused environments.
Experience in a regulated industry meeting compliance standards is mandatory.
Strong problem-solving, decision making and organizational skills.
Excellent communication and interpersonal skills.
Ability to manage multiple priorities in a dynamic, fast paced environment.
Hands-on leadership with a strong customer service mindset.
Strong computer skills and commitment to using available software to improve operating efficiency and decision-making.
Ability to lift up to 35 lbs as needed.
Flexibility to work evenings and weekends during peak periods.

Nice To Haves

Heavy truck knowledge and experience is preferred.

Responsibilities

Lead, coach and develop a high-performing operations team in a fast-paced, service-driven environment.
Oversee daily operations ensuring efficiency, service quality and safety standards are consistently met.
Conduct field visits and performance observations to support continuous improvement.
Ensure compliance with standards and regulations.
Partner with dispatch team to optimize schedules, routes and resource allocation.
Manage hiring, onboarding, training and performance evaluation for operations staff.
Oversee fleet in collaboration with mechanical team to ensure vehicles are safe and road ready.
Resolve customer concerns professionally and maintain strong client relationships.
Monitor attendance, scheduling and workforce planning especially during peak seasons.
Lead incident investigations and implement corrective actions.
Analyze operational KPIs and financial performance in collaboration with finance.