Operations Manager
About The Position
We are seeking an Operations Manager to lead high-touch, on-demand logistics operations supporting clients in life sciences, aviation (AOG), and other critical infrastructure sectors. You will oversee live operations, managing a network of independent contractor (1099) drivers, dispatch coordination, and service delivery where precision, urgency, and accountability are non-negotiable. This role is for operators who thrive in real-time execution environments—where decisions happen minute-by-minute, service failures have immediate consequences, and relationships drive outcomes. This is a hands-on leadership role—you are in the work, not managing from a distance.
Requirements
- Experience in on-demand, time-critical logistics or transportation
- Courier, final mile, AOG/NFO, medical/life sciences logistics strongly preferred
- Proven ability to operate in a high-touch, high-urgency environment
- Experience working with 1099 / independent contractor driver models
- Strong relationship-building skills
- High attention to detail and execution accuracy
- Comfort with ambiguity, variability, and constant change
- Successful completion of: Background check, Drug screening, HIPAA, OSHA, and Bloodborne Pathogen training, TSA clearance completion.
Nice To Haves
- You’ve managed live operations—not just planned them
- You can balance accountability with trust across all stakeholders
- You understand that small misses create major downstream impacts
Responsibilities
- Lead day-to-day on-demand delivery operations with tight SLAs and zero margin for error
- Make rapid, high-stakes decisions under pressure
- Troubleshoot service disruptions in real time
- Manage staff to coach and retain a network of independent contractor drivers
- Build strong relationships while maintaining performance accountability
- Ensure adherence with service and client-specific requirements
- Support clients with time-critical, sensitive shipments (e.g., life sciences, medical, data centers)
- Maintain service quality where failure is not an option
- Partner closely with internal teams and customers to ensure execution excellence
- Ensure accurate job execution, documentation, and billing inputs
- Identify and correct breakdowns in process, communication, and execution
- Drive consistency in a fast-moving, variable environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
