Operations Manager

P3 Services • North Richland Hills, TX

17d • $100,000 - $125,000 • Onsite

About The Position

Schrader Plumbing is seeking a hands-on Operations Manager to lead their field and office teams. This role involves driving operational excellence, customer satisfaction, and business growth within a growing company. The ideal candidate is passionate about developing people, improving processes, and delivering exceptional customer experiences. This leadership opportunity will allow the chosen candidate to make a direct impact and shape the future of the business.

Requirements

• 10+ years of plumbing experience
• 5+ years leading service, operations, or field teams
• Current Journeyman Plumber or Responsible Master Plumber (RMP) License
• Strong understanding of residential and commercial plumbing operations
• Experience managing technicians, dispatch, scheduling, and customer service teams
• Knowledge of budgeting, KPIs, forecasting, and operational performance
• Strong leadership, communication, coaching, and decision-making skills
• Ability to motivate teams while holding them accountable to high standards

Nice To Haves

• Experience with ServiceTitan strongly preferred

Responsibilities

• Leading, mentoring, and developing technicians, dispatchers, and office staff.
• Driving operational performance, efficiency, and profitability.
• Monitoring KPIs, revenue, gross margin, and production goals.
• Managing scheduling, dispatch, workflow, and job completion.
• Ensuring an outstanding customer experience on every job.
• Reviewing completed work for quality, safety, and code compliance.
• Resolving escalated customer concerns professionally.
• Managing budgets and understanding P&L performance.
• Improving operational processes, training programs, and team accountability.
• Working closely with company leadership to achieve business objectives.

Benefits

• 15% Annual Performance Bonus
• Medical, Dental, Vision & Life Insurance
• Health Benefits
• 401(k)
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed