Operations Manager - West Madison, WI

Emler Swim School•Madison, WI

1d•Onsite

About The Position

Emler Swim School is seeking a talented and caring leader with managerial experience to join our management team at our award-winning swim schools. This role involves full and active days, spent working both in and out of the pool, constantly interacting with children, families, and coworkers. While aquatic experience is not required, leadership experience is essential, and the company will provide the necessary aquatic training. Emler Swim School invests in career growth through a formal professional development program, including over one hundred hours of training as a deck manager, customer service representative, and swim instructor. First-year employees will attend weekly meetings focused on employee management, development, and business growth. Emler Swim School is an industry leader recognized as a Top 100 Place to Work and Best Place to Work.

Requirements

Undergraduate College degree preferred (3 years of relevant work experience may be considered)
1-2 years of management experience
Excellent performance record reporting to a General Manager or Supervisor while leading, motivating, and empowering a skilled and productive team
A genuine love for teaching children
Ability to recognize problems and resolve on the spot
Excellent customer service skills - it must be natural for you to want to say "yes!"
Ability to set goals, create plans and convert plans into action

Nice To Haves

Thrive in an active role, spending each day both in and out of the pool, fully engaged with customers and coworkers.
Passion for inspiring and developing strong teams, including those with new, entry-level employees.
Enjoy fast-track industry training to hone your skills for executing and managing school activities and responsibilities.
Creative team player who likes to work hard and have fun!
Enjoy a good challenge and have the skills to create a fun, friendly and effective environment for all!

Responsibilities

Drive exceptional customer experiences and satisfaction by calmly, positively and proactively responding to challenges.
Perform daily operations from teaching swim lessons, deck management, engaging customers, and MORE!
Evaluate student progress using our teaching curriculum and customer service processes through front-line work.
Create and manage class and employee schedules in a way that positively impacts the business.
Lead regular team meetings and manage employee engagement.
Develop team members at various points in their professional journey, including those early in their careers or new to the workforce.