Operations Manager - GTA - New Clinics
About The Position
HearCANADA is seeking a full-time, permanent Operations Manager to join their Greenfields (new clinics) team. This role supports the operations of opening and newly opened HearCANADA clinics, with a primary focus on the Greater Toronto Area (GTA) and other parts of Ontario. The position reports to the Divisional Sales Director and requires multi-site operations experience, preferably from retail or clinic settings. The ideal candidate will have an analytical and methodical approach, experience empowering teams to exceed KPIs and targets, and a background in opening new locations or supporting the growth of new business lines. This is a hybrid position based in the GTA, requiring approximately 60% travel within the region, including urban and rural areas. A valid driver's license and access to a vehicle are mandatory, along with a willingness to travel overnight occasionally.
Requirements
- 3+ years of proven success in a multi-site operational role within a retail or clinic setting.
- 2+ years of experience providing operational leadership, training, coaching, and development, ideally to multi-site teams.
- Experience in a data-driven environment and monitoring KPIs (key performance indicators).
- Technical acumen and comfortability in adopting and leveraging tools and software.
- Experience with MS Office Suite, particularly Outlook, Teams, Excel, and SharePoint.
- Experience with CRM, POS, and/or EMR systems reporting and extracting data.
- Demonstrable ability to build strong relationships with internal/external customers and other stakeholders, including successful guidance with change management.
- Superior oral and written communication skills; ability to communicate appropriately with a variety of stakeholders (peers, management, suppliers, customers, etc.).
- Analytical mindset - you enjoy looking at problems from various viewpoints to evaluate potential solutions.
- Willingness to travel frequently (approximately 60% of the time) within the region is required.
- Access to a vehicle and a valid driver's license is required.
Nice To Haves
- Operations experience from retail + healthcare is a definite asset.
- Experience in opening new locations (net new or acquisition) or supporting growth of newly opened lines of business/locations.
- Experience with operations for net new locations is a definite asset.
Responsibilities
- Oversee all operational aspects within assigned HearCANADA clinics, including supporting clinic staff with training, coaching, and development.
- Participate in performance-related discussions and hiring decisions alongside the Divisional Sales Director as appropriate.
- Create, establish, and maintain standard operating procedures (SOPs) for assigned clinics, covering areas like schedule management, patient recall process, and patient database management.
- Provide operations support for clinical and company-wide initiatives such as new product launches, toolkit additions, pricing updates, and customer events.
- Understand and stay abreast of industry trends and changes and their implications to center operations.
- Provide regular updates on key performance indicator (KPI) trends and results of initiatives/projects.
- Document center needs and risk analysis to support project management in executing successful clinic relocations, buildouts, and closures.
- Support successful integrations for acquisitions.
- Assist with build-out plans for clinics transitioning to the region (acquired clinics, relocations, new clinics, or transferred clinics from other regions), including competitive intelligence, networking, community-based marketing initiatives, sales forecasting, set-up, and other operational aspects.
- Maintain constant communication with center staff and managers to have a holistic view of clinics' unique challenges, successes, and areas for improvement.
Benefits
- $75,000 - $85,000 annual base salary + bonus program
- Vehicle allowance and company credit card access for direct work-related expenses (travel, meal stipends, etc.)
- Comprehensive benefit package including health, dental, and vision starting on day one of hire
- RRSP matching program
- Educational assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
