Operations Manager

JLL•Chicago, IL

1d•$110,000 - $120,000•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The primary responsibility is to oversee the Day-to-Day operations for a major high profile downtown office building. Also responsible for assisting the General Manager with management and tactical control of the day-to-day property operations. This includes leasing, management, financial performance, and employee motivation and client services.

Requirements

Demonstrate the ability to work with various levels of personnel.
Interact with various levels of job skill and experience.
Show leadership qualities and the ability to manage people in a variety of different situations that may arise at the property.
Be able to step in at the General Manager’s direction to assume the General Manager’s role and to properly lead and execute the General Manager’s position.
Obtain and maintain Illinois Broker License.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Deep experience in commercial real estate, skilled trades or technology.
Relevant experience applied to a new industry.

Responsibilities

Oversee the Day-to-Day operations for a major high profile downtown office building.
Assist the General Manager with management and tactical control of the day-to-day property operations, including leasing, management, financial performance, and employee motivation and client services.
Learn and assist with all financial aspects of property management.
Assist in achieving budgeted net operating income for property.
Responsible for managing capital projects and tracking Capital spend. Report to Client as required.
Prepare and implement all annual financial reports including budgets, 5-year Capital Plan, strategic management plan, and other reports.
Assist in the development of monthly financial reports and other owner reports as requested by General Manager.
Manage Operating Expenses.
Review and approve invoices as necessary through Yardi.
Assist in completing the Management Audit.
Inspect facilities and equipment to determine extent of service and equipment required.
Recommend, justify, develop and coordinate projects that enhance the value of the Property.
Assign employees or vendors to duties such as maintenance, repair, or renovation and obtain bids for additional work from outside contractors pursuant to client and JLL guidelines.
Notify tenants of special projects, emergencies, or other requests.
Work with Chief Engineer to assign employees to duties such as maintenance, repair, or renovation and obtain bids for additional work from outside contractors, pursuant to client and Jones Lang LaSalle guidelines.
Competitively bid and prepare all service contracts to assure high quality and cost effective services.
Assemble and analyze contract bids, and submit bids, recommendations and standard form contract agreement for execution.
Act as primary contact for service contractors and vendors.
Manage large scale contracts including but not limited to Janitorial, Security, Elevators.
Oversee Exterior Plazas and Rooftop maintenance.
Participate in group bid process as appropriate.
Ensure that all legal agreements have been fully executed by tenant and ownership.
Approve purchases of supplies and equipment for use at the building.
Identify and initiate process improvements for all current property systems.
Understand and manage building operations as it relates to the responsibility of the General Manager.
Responsible for all the functional areas of operating a building (e.g. engineering, elevators, MEP, Roof, Façade and structural systems etc.).
Work in conjunction with the General Manager and Chief Engineer to ensure all functional areas of the building are properly maintained.
Motivate continual growth within the company, by learning the business through internal training (complete AGM and CORE training program) as well as external, self-directed, and BOMA classes as needed.
Prepare and execute Approved Capital Plan per Budget.
Lead all facets of Property Management event execution, includes but is not limited to ensuring Event Team completes timely post event inspection, billing, and collections.
Take part in interviewing, hiring, review process and management of certain staff personnel.
Perform project management tasks for Tenant Improvements and Building Improvement projects to include bidding, awarding, managing and capital cost tracking of small to medium-size projects.
Represent the Owner’s interests when supervising Tenant Improvement Projects run by Tenants.
Develop and maintain an effective working relationship with Client and Office Tenants.