Operations Manager (EthosPLUS)

Ethos Risk Services • Las Vegas, NV

1d • Remote

About The Position

Our Ethos PLUS Operations Team is currently seeking a full-time Operations Manager (REMOTE) to oversee field investigators within an assigned region. This role ensures the efficient completion of investigative work, communicates company strategy, and provides timely feedback to leadership. The Operations Manager will act as the bridge between investigators, clients, and senior management - driving performance, fostering collaboration, and maintaining high-quality service delivery.

Requirements

• Prior experience in an operational and managerial role is required.
• Strong attention to detail and organizational skills.
• Ability to multi-task and manage competing priorities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel and Word.
• Strong time-management and leadership abilities.

Nice To Haves

• Associate's or Bachelor's Degree in Criminology or a related field

Responsibilities

• Oversee the daily activities and performance of field investigators in your territory.
• Prepare and review case updates for client review, ensuring accuracy, quality, and timeliness.
• Assign surveillance cases strategically, considering investigator location, cost-effectiveness, and workload balance.
• Maintain proactive communication with clients and address case-related inquiries.
• Review and approve investigator timecards and vendor invoices for accuracy.
• Conduct staffing assessments and assist with recruitment.
• Provide coaching, training, and counseling to investigators to drive continuous improvement.
• Collaborate with Field Agents in Charge (FAC) to ensure objectives are met effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree