Operations Manager

Verana Health•New York, NY

29d•$114,000 - $135,000•Hybrid

About The Position

Verana Health, a digital health company, is seeking an Operations Manager to lead and deploy customer agreements within its life science portfolio. The company, which has secured significant funding, focuses on delivering quality drug lifecycle and medical practice insights from real-world data. Verana Health operates with a core value system called DRIVE (Diversity, Responsibility, Integrity, Voice-of-Customer, and End-Results) and aims to advance patient care and quality of life. The company has headquarters in San Francisco and offices in Knoxville, TN, and New York City, with a remote workforce across several states. This specific role is based in New York and requires a hybrid work model, involving 3 days per week in the West Village office. Candidates must be authorized to work in the U.S. and cannot be sponsored for an employment visa at this time. Priority consideration will be given to candidates based in the Bay Area, New York City, and Knoxville, Tennessee.

Requirements

Undergraduate degree in business administration, public health, biological sciences, engineering, or mathematics. Other degrees of focus considered provided relevant experience exists.
3-6 years of experience working at a top consulting firm in a client-facing role, preferably with a healthcare focus. Experience at a healthcare-focused data/analytics or technology firm is also considered.
Demonstrated project management experience with the ability to handle multiple projects at the same time.
Must be able to create and manage work plans as well as provide both high-level oversight and day-to-day operational support.
Exceptional communication skills, with the ability to synthesize and translate technical content to a variety of audiences.
Agility to work across and develop relationships with diverse, cross-functional teams.
Proficient in the use of analytical tools, including Microsoft Excel.
Natural ability to stay organized and desire to reduce complexity.
Interest in engaging directly with oncology provider organizations and/or biopharma partners to help advance their research and business-related strategies using RWE.
Interest in Verana’s offerings, curiosity to learn the nuances of healthcare data, and passion to impact the future of healthcare delivery.
Based in New York.
Must be authorized to work for any employer in the U.S.
Permanent residency in AZ, CA, CO, CT, FL, GA, IL, LA, MA, MN, NC, NJ, NV, NY, OH, PA, SC, TN, TX, VA, WA, D.C. is required.

Nice To Haves

Familiarity with data analytics and/or oncology
Experience in technical implementations preferred
Experience in direct oversight and supervision of junior team members
Familiarity with project management tools, such as Jira, Microsoft Project, or other work planning and prioritization tools
Proficiency in SQL Workbench

Responsibilities

Lead and deploy customer agreements across the life science portfolio.
Own management and coordination of critical projects and work plans, delivery progress, and customer relationships.
Lead initiatives to improve and streamline internal operations across the company.
Identify critical dependencies and bottlenecks and drive successful execution across multiple departments.
Manage complex projects and deliverables, leading internal and external coordination efforts throughout the delivery lifecycle.
Ensure successful delivery of RWD products and services.
Independently manage multiple projects by leveraging various project management tools.
Develop work plans and drive towards stated goals, leading oversight and execution efforts.
Track progress, mitigate risk, and resolve issues.
Lead independent and cross-functional initiatives to resolve complex issues efficiently.
Proactively identify bottlenecks, develop data-driven solutions, and oversee seamless deployment to ensure operational continuity.
Identify opportunities to improve processes and streamline internal operations, collaborating cross-functionally to structure, measure, execute, and scale.
Drive knowledge and adoption at multiple levels of the organization.
Effectively communicate with internal stakeholders.
Lead and inspire cross-functional teams internally and achieve consistency in alignment on goals, status, required actions, and impact.
Contribute to thought leadership for the development and refinement of product offerings across Verana’s customer segments.