Operations Manager

International Paper•Minneapolis, MN

7h•$80,000 - $101,000•Onsite

About The Position

The Operations Manager will be responsible for the Customer Service and Shipping Departments and report directly to the Complex General Manager. This position is responsible for, but not limited to the following: Responsible for providing overall direction and leadership to the customer support team. Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals. Act as a front-line decision maker, managing major and significant customer accounts; some having enterprise agreements. Provide significant process and/or product expertise and be a subject matter expert resource for other team members. Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations. Provides supply chain and replenishment leadership for facility customers Tracking forecast accuracy, defining inventory and safety stock standards Efficiently scheduling facility production demands Managing order requirements through an outside sales organization and offsite customer service organization Manage commercial price updates including price list, trackers, audits and communication to customers / commercial team Daily Shipments – Plant backlog understanding by customer. Work directly with Production to understand machine loading, booking and schedule loads. This includes communicating internally and externally timing of shipments. Manage third party freight logistics, Customer HUB / PORTAL requirements and IP freight systems Manage third party Warehouse Trailer optimization and minimization Support Lead Team objectives such as Safety, Engagement and EBIT In addition to daily operational responsibilities, the successful candidate will be responsible for implementing and maintaining systems, driving manufacturing improvements as well as leading, coaching, motivating and engaging the work teams to accomplish operational objectives.

Requirements

Minimum of 5 years of demonstrated supervisory and leadership experience required.
Leadership experience in Shipping and/or Customer Service required.
Strong organizational skills and ability to react to operational support requirements.
Must be able to organize time effectively and prioritize tasks to cope with fluctuating workloads.
Ability to lead, coordinate multifunctional teams, and collaborate with other departments, customers, and business partners.
Demonstrated leadership ability to drive results and influence others to meet department objectives.
Must demonstrate a proven track record of date accurate data entry.
Proficient skills in Excel, Word and Outlook.
Ability to learn industry and customer specific computer systems.

Nice To Haves

A relevant degree in Business Administration or Operations Management is preferred.
At least five years’ experience in manufacturing in the corrugated industry.
KIWI knowledge plus.

Responsibilities

Providing overall direction and leadership to the customer support team.
Improving efficiency, profitability, and customer satisfaction by implementing service and operations strategies.
Providing team members with challenging work and developmental objectives.
Acting as a front-line decision maker, managing major and significant customer accounts.
Providing process and/or product expertise and being a subject matter expert resource for other team members.
Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.
Providing supply chain and replenishment leadership for facility customers.
Tracking forecast accuracy, defining inventory and safety stock standards.
Efficiently scheduling facility production demands.
Managing order requirements through an outside sales organization and offsite customer service organization.
Managing commercial price updates including price list, trackers, audits and communication to customers / commercial team.
Understanding plant backlog by customer and working directly with Production to understand machine loading, booking and schedule loads.
Communicating internally and externally timing of shipments.
Managing third party freight logistics, Customer HUB / PORTAL requirements and IP freight systems.
Managing third party Warehouse.
Trailer optimization and minimization.
Supporting Lead Team objectives such as Safety, Engagement and EBIT.
Implementing and maintaining systems.
Driving manufacturing improvements.
Leading, coaching, motivating and engaging the work teams to accomplish operational objectives.