Operations Manager

Tishman Speyer•Boston, MA

5d•$75,000 - $95,000•Onsite

About The Position

The Operations Manager reports to the General Manager and Property Manager and will be based at a Class A commercial property in Boston. This role is responsible for ensuring the smooth day-to-day operations of the building, with the goal of delivering an exceptional service experience and fostering long-term customer relationships. The successful candidate will be highly organized, detail-oriented, and passionate about providing outstanding customer service.

Requirements

3+ years of experience in a similar role within real estate industry
Bachelor’s degree required (with a focus on real estate preferred)
Financial experience including costs, budgets, service contracts and arrears
Proficient in Microsoft Office or equivalent
Ability to travel between floors and buildings to effectively communicate with the team and customers
Experience leading a multi-layered team
Takes initiative and is a proactive leader always focused on continuous improvement.
Excellent interpersonal, verbal, and written communication skills
Strong organizational and project management skills
Passion for working with people, creating amazing experiences, and leading with a hospitality mindset
Eager to be a part of a fast-paced and dynamic work environment
Onsite presence is required for this position.

Responsibilities

Lead the Property Management support and Maintenance teams to provide a best-in-class customer-focused experience throughout the property
Maintain customer relationships including, hospitality, and traditional operations management
Understand customer business needs and leverage our platform to solve their real estate challenges
Review lease proposals and facilitate space tours for prospective customers
Support ZO in coordinating unique programming and maintaining Amenity Space, with a focus on creating and maintaining a community atmosphere.
Assist the General Manager and Property Manager to drive overall amenity engagement
Lead a cross-functional team to ensure all corporate objectives, policies and standards are met
Develop direct reports through mentoring. Identify growth potential and set objectives to achieve career advancement
Prepare monthly accruals and reclasses with Property Management
Prepare monthly automated rent documents, and arrears updates
Create and maintain customer billables spreadsheet based on lease language
Assist with annual budgeting such as customer billable income/expenses, building office expenses, ZO expenses, etc.
Respond to customer account statement inquiries as necessary
Assist the Property Management team with projects and communications
Assist with developing the annual operating budget and capital plan, and present to internal stakeholders and partners
Assist with financial reporting for profit and loss variances, quarterly reforecasting, and investor reports
Assist with oversight management of third-party maintenance contractors to ensure compliance with contractual obligations
Facilitate pre-built and landlord-built customer spaces
Supervise all base building capital and major repair and maintenance projects; track and manage finances for projects and building operation.
Assist the Property Management team with projects and communication