Operations Manager

City of New York•New York, NY

19d•$125,000 - $150,000•Onsite

About The Position

The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently. The Customer Operations Division oversees Business Centers, the City Register’s Office, and Land Records, Adjudication, and Collections divisions. This division processes tax and parking violation payments, records property transfers, adjudicates violations, and manages enforcement activities. The Adjudication Division specifically conducts hearings for parking and camera violations, including in-person, mail, web, and mobile app hearings, as well as appeals. The Customer Operations/Adjudications Division is seeking an Administrative Staff Analyst (Non-Managerial Level 2) to serve as the Operations Manager for the STARS Modernization Project.

Requirements

Permanent Administrative Staff Analyst or a comparable civil service title with similar job duties.
A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above.
A baccalaureate degree from an accredited college and four years of professional experience in the areas described in '1' above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in '1' above.

Responsibilities

Manage the modernization project of STARS – the city's summons tracking accounts receivable system for parking and camera summonses.
Work with internal DOF units including Parking Operations, Legal, Collections, and External Affairs to ensure data integrity, and that business needs & requirements are met.
Work with external stakeholders including DOT, NYPD, DSNY and OMB to ensure the new system (STARS 2.0) is implemented accurately and can handle data from outside agencies and provide accurate reporting.
Use quantitative analysis to ensure new system (STARS 2.0) is intelligible and that the vendors are able to accurately handle DOT data on camera violations.
Coordinate with NYPD & DSNY to ensure their handheld ticket data is processed by Stars 2.0
Coordinate between the STARS system modernization vendor and other DOF vendors.
Coordinate and manage DOF's print and mail vendor to ensure that the new system accurately sends data or notices to the vendor so that penalty notices are accurately sent to respondents.
Ensure that the new system properly handles hearing and appeal requests and outcomes.
Work with the new system vendor and DOF's External Affairs and Legal to manage the user interface aspect and the various reports that will be created by the new system.
Ensure system modernization project is seamless with no negative impact on issued violations and payments collected.
Oversee system issues or defects that DOF may encounter after implementation.
Ensure STARS 2.0 meets ability to robustly sustain core business requirements, define scope of services, and select and evaluate appropriate system vendors.
Make recommendations, manage, coordinate, and administer special projects and other related tasks to support upper management to obtain optimum efficiency in the utilization of new systems.
Support the Chief Administrative Law Judge with the day-to-day operations.