Operations Manager

Fujitec America•Tukwila, WA

13d•Hybrid

About The Position

Manage all service, repair and operations processes, employees, and projects. This position exercises discretion and independent judgement with respect to matters of significance.

Requirements

Bachelor's in engineering, construction, or business management
Minimum 5 years in related field
Requires a valid driver's license and a satisfactory Motor Vehicle Report.
Technical Professional Knowledge
Teamwork and Cooperation
Communication
Problem Analysis
Conceptual Thinking
Must be able to lift up to 40 pounds at times.
Applicants must be authorized to work for any employer in the U.S.
We are currently unable to sponsor or take over sponsorship of an employment visa.

Nice To Haves

The role manages subordinate supervisor(s) who supervise employee(s) and is responsible for the overall direction, coordination and evaluation of these units.
The individual also directly supervises nonsupervisory employees and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
All hiring, coaching, performance management and terminations are to be in coordination with HR support and approval.

Responsibilities

Administer company safety program, including performing safety audits when necessary and stressing the importance of safety to all employees.
Visit job sites and perform quality audits to ensure that route work is being completed efficiently and in a cost-effective manner.
Ensure that New Installation and modernization job audits are performed within 15 days of construction and modernization turnovers.
Identify issues that could potentially affect the overall reliability of the equipment and providing feedback and recommendations for the improvement of future installations.
Use accounting reports and internal systems to review route management and callbacks, making necessary changes to improve profitability.
Provide technical input to sales staff on the scope of work and materials needed to bid repair or service work, including calculating labor and material costs.
Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.
Efficiently schedule labor resources and manage performance to estimates.
Manage an operating budget to ensure the branch service budget is met.
Forecast labor, material, and field performance each month.
Ensure monthly service & repair plans are met, both revenue and margin.
Ensure weekly payroll is accurate and implement changes when needed.
Use accounting reports and program to review job status to identify risk and opportunity, including properly reporting fade issues prior to revenue.
Develop and maintain strong working relationships with owner, contractors, elevator consultants.
Mediate and resolve complaints and problems of external and internal customers, including meeting with local business agents to resolve issues involving union employees.
Interview, hire and train employees; plan, assign and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.
Perform other reasonably related business duties as assigned.