Operations Manager

PlanetArt • Calabasas, CA

10d • Hybrid

About The Position

PlanetArt is seeking a strategic, analytical, and execution-oriented Operations Manager to help lead its global vendor network, optimize fulfillment capacity, and drive operational efficiency across its make-on-demand business. This role is ideal for a critical thinker who can balance customer expectations with practical execution, ensuring vendor operations can scale with business growth while maintaining high service levels and cost efficiency. The Operations Manager will play a key role in shaping and improving end-to-end operational processes, including vendor management, capacity planning, performance monitoring, and continuous improvement initiatives. This individual must be comfortable working with complex global partnerships, leveraging data to guide decision-making, and collaborating cross-functionally to ensure operations remain aligned with evolving business priorities. Candidates must be local to or willing to relocate to the Calabasas area as we operate on a hybrid work model (3 days onsite, 2 remote).

Requirements

• Bachelor’s degree in Supply Chain Management, Operations, Business Administration, or a related field.
• 5+ years of progressive experience in operations, supply chain, vendor management, or a related function, preferably within manufacturing, e-commerce, consumer products, or fulfillment-driven environments.
• Proven experience managing global vendor relationships and supporting complex operational processes.
• Strong analytical skills with hands-on experience tracking and improving key performance metrics such as On-Time Delivery (OTD), reprints, refunds, defect rates, and customer feedback trends.
• Experience working with ERP systems, supply chain platforms, reporting tools, and analytics dashboards.
• Demonstrated ability to use data to identify root causes, drive decision-making, and improve operational outcomes.
• Strong vendor management and relationship-building skills, with the ability to influence partners and drive accountability.
• Excellent project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Strong communication and presentation skills, including experience presenting findings and recommendations.
• Proven ability to work cross-functionally and build alignment across teams in a high-growth, evolving business.
• Detail-oriented, proactive, and comfortable balancing strategic thinking with hands-on execution.

Responsibilities

• Manage day-to-day global vendor operations across multiple sites, apps, and production partners.
• Partner closely with vendors to ensure performance consistently meets service, quality, and delivery expectations.
• Collaborate with internal and external stakeholders to ensure operational workflows support changing business demands and customer needs.
• Build and maintain strong vendor relationships through regular business reviews, weekly meetings, and ongoing communication around new initiatives, operational updates, and recurring issues.
• Monitor vendor capacity and performance to proactively identify risks, resolve issues, and support business continuity.
• Lead data-driven efforts to improve reporting, streamline processes, and enhance issue identification and resolution.
• Analyze operational metrics and trends to uncover opportunities for efficiency, quality improvement, and cost savings.
• Present key updates, business challenges, and operational accomplishments to leadership and executive stakeholders.
• Support cross-functional initiatives and special projects aimed at improving scalability, customer experience, and operational performance.
• Drive continuous improvement across vendor operations, fulfillment processes, and internal workflows.

Benefits

• Health, Dental, and Vision Insurance
• Life Insurance
• 401(k) with matching
• Pet Insurance
• Mental Health Benefits
• Comprehensive Time Off Program, including Vacation, Sick Days, Paid Holidays, and Floating Holidays
• Employee Product Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level