Operations Manager

Maximus Global Services•Baltimore, MD

7h•Onsite

About The Position

Maximus Global Services (MGS) is dedicated to providing aviation services through leadership, innovation, and partnerships, aiming to deliver tailored service to every individual, every day. MGS operates at various airports across the US, including Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, Baltimore, and Las Vegas. As a dynamic and expanding organization, MGS is committed to fostering a positive and inclusive workplace. The company is seeking a proactive and detail-oriented Operations Manager for an immediate opening at Baltimore Airport. This role is crucial for monitoring airport operations and personnel to ensure that service expectations are consistently met.

Requirements

Bachelor’s Degree or equivalent
2-3 years’ experience in customer service
2 or more year’s working as manager
Successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
Computer literacy in MS Office packages such as Word, Excel and Outlook
Must be able to read, write and speak English
Maintain a relationship with both employees and clients
Must have a good working knowledge of management practices and principles so they can efficiently perform his job
The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response
Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID

Nice To Haves

Bi-Lingual (English and Spanish) is a plus

Responsibilities

Manages the daily operation at the airport (including wheelchair, security, porter, cabin cleaners, passenger service) and personnel for all accounts and services in the station.
Ensures that service expectations are being met through inspecting gates, positions, and areas where the security staff is working.
Help maintain budget targets, including total working hours needed for all services, reduction of OT and any operational expenses.
Develop schedules for new employees and or any changes required.
Ensure the proper use of ADP to manage schedules and approve employee hours.
Participates in any airport meetings where the company representation is needed.
Make sure all equipment (wheelchair) are accounted for and in good conditions.
Maintain a low employee turnover.
Promotes all company policies.
Ensure the OJT is done properly and competed for all new hires.
Participates in daily, weekly, monthly and annual planning processes as appropriate.
Maintains a favorable working relationship with all clients and employees to foster aid promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
Projects a favorable image of the companies to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor.
Keeps immediate superior promptly and fully formed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
Communicates areas of accountability and performance expected of personnel assigned.
Conduct disciplinary actions when needed.