Operations Manager

TeleSolv Consulting • Washington, DC

44d • $95,000 - $105,000

About The Position

Project Management Professional (PMP) certification (preferred but listed as required in the document’s “Desired” category).

Requirements

• Expertise in operational oversight within a large-scale, mission-driven environment.
• Strong analytical skills for evaluating operational performance, customer satisfaction, and procedural effectiveness.
• Ability to develop and implement operational procedures and policies.
• Proficiency in assessing and addressing training needs across diverse teams.
• Demonstrated English reading comprehension.
• Capability to perform physical tasks including lifting 45 lbs.+, bending, stooping, climbing, and reaching.

Nice To Haves

• Project Management Professional (PMP) certification

Responsibilities

• Recruit, hire, train, direct, evaluate, and mentor staff across multiple locations.
• Deliver daily operational updates and disseminate information to personnel at all operating sites.
• Ensure daily performance goals are met and provide productivity status reports to leadership.
• Oversee technical and analytical components of the operation to achieve both short‑ and long‑term objectives.
• Establish unit goals, set priorities, manage deadlines, and allocate personnel based on evolving mission needs.

Benefits

• TeleSolv Consulting offers a competitive compensation package including medical, dental, and vision insurance; 401(k) retirement savings plan with company match; paid time off (vacation, sick leave, and paid holidays); short- and long-term disability coverage; life insurance; and opportunities for professional development and training.
• Additional benefits may include telework options (if applicable), flexible scheduling, employee wellness programs, and performance-based incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed