Operations Manager

Glacier Bancorp, Inc.•Evanston, WY

4d•Onsite

About The Position

The Operations Manager leads all branch operations, including teller, new accounts, compliance, and customer service, ensuring efficient performance, strong internal controls, and full regulatory adherence. This role supervises front-line staff, manages cash operations, and supports strategic initiatives aligned with the bank’s goals and objectives. The Operations Manager is responsible for fostering a high-performing, collaborative environment while adhering to and exemplifying the bank’s Core Values: Embrace Responsibility, Execute with Excellence, Pursue Growth & Learning, and Thrive Together.

Requirements

High school diploma or equivalent required.
3–5 years of related banking experience required.
Proficient in basic computer applications and standard office equipment.
Ability to work independently and collaboratively while maintaining professionalism.
The role demands the ability to handle multiple priorities calmly and professionally, exercise discretion, and maintain composure under deadlines and fast-paced conditions.
A significant level of trust, credibility and diplomacy is required. Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Must be capable of regular, reliable and timely attendance.
Must be capable of climbing / descending stairs in an emergency situation.
Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
Must be able to read and carry out various written instructions and follow oral instructions.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
Must be able to effectively handle multiple, simultaneous, and changing priorities.
Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Nice To Haves

Associate’s degree in accounting, finance, economics, or business-related field is strongly preferred.
Minimum 2 years supervisory experience preferred.
Deposit operations experience strongly preferred.
An equivalent combination of education, training, and experience may be considered.
Self-motivated, detail-oriented, and passionate about customer service.
Excellent organizational and time management skills; ability to prioritize multiple tasks and perform under pressure.
Strong problem-solving abilities, adaptability, and flexibility in day-to-day activities.
Effective verbal and written communication skills; ability to follow complex instructions and maintain confidentiality.

Responsibilities

Supervise and lead teller and new account staff to ensure efficient daily operations, high productivity, and strong customer service. Responsibilities include hiring, scheduling, timekeeping, assigning work, and managing performance through coaching, training, evaluations, and corrective action as needed.
Ensure staff consistently follow all bank policies, procedures, and regulatory requirements (including BSA, USA Patriot Act, OFAC, and GLBA), while providing updates on procedural changes and addressing compliance issues promptly and professionally.
Oversee teller and new account activities, including full coverage and support of the teller line, cash handling (drawers, vault, TCRs), transaction processing (deposits, withdrawals, loan payments, cashier’s checks), and account services such as opening and maintaining deposit accounts and safe deposit boxes. Monitor individual and team performance, including cross-selling effectiveness, and provide ongoing feedback to support achievement of goals.
Maintain accountability for cash operations by monitoring shortages and overages, reconciling the vault, conducting teller audits, and ensuring proper documentation. Identify and mitigate fraud and security risks while safeguarding customer confidentiality.
Support customer needs by resolving account issues, handling discrepancies, and ensuring timely follow-up on complaints. Assist with services such as online banking, debit cards, wires, and account troubleshooting as necessary.
Oversee operational support functions related to teller and new account activities, including reports, item processing, and end-of-day balancing to ensure all work is completed accurately and on time. Ensure the branch environment meets safety, security, and service standards, and complete assigned projects and reporting requirements.
Maintain a positive attitude and display courteous, respectful behavior toward customers and coworkers; represent the bank professionally through appearance, punctuality, confidentiality, and adaptability.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Adhere to First Bank of Wyoming Company Core Values.
Adhere to all applicable banking regulations, applicable laws, company policies, management directives, security, and operational procedures.
Responsible for the timely completion of all required Compliance and Security training assigned by GBCI and First Bank of Wyoming within the designated timeframes. It is the individual’s responsibility to fully understand the content presented in each training module. If clarification is needed, the learner must proactively reach out to their supervisor to request further explanation or additional training as necessary.
Responsible for adherence to Bank Security Policy and for reporting security risks to management.
Keep management appropriately informed of area activities and of any significant problems.
Support the bank’s mission by participating in Community Service and Bank-sponsored activities, while consistently representing the bank in a professional manner.
Represent First Bank of Wyoming in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.
Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.
Maintain physical presence in the workplace and full alertness during working hours to ensure effective customer service and overall job performance.
Attend and actively participate in required meetings.
Provide exceptional internal and external customer service by interacting calmly and professionally with individuals from diverse backgrounds at various levels within and outside of the organization.
Maintain a clean, organized, and customer-friendly work area; safeguard confidential information and adhere to professional appearance standards.
Additional duties as requested or assigned.