Operations Manager, US Pest
About The Position
The Operations Manager is responsible for training, leading, and developing a team of specialists. They help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include monitoring and adjusting scheduled appointments for efficiencies, field routing, client QC audits, and account management. This role involves daily travel throughout the territory visiting clients, assisting specialists, and partnering closely with the sales team on business development. The company is a member of the Rentokil family of companies, a global leader in Pest Control and other services.
Requirements
- 3-5 years in a management role with emphasis in customer service
- Success in training, mentoring, and coaching service professionals
- Must have excellent verbal and written communication skills
- Previous experience in a route-oriented, service environment a plus
- Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations
- Must possess a valid driver’s license from state of residence
Nice To Haves
- Bachelor’s degree (preferred but not required)
Responsibilities
- Manage daily operations of specialists with the goal of providing superior customer service to our clients
- Offer direction to staff in all aspects of operations, service, and client care
- Responsible for managing basic financial performance of the operations, including revenue growth and expense control
- Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
- Able to work a flexible schedule, including early mornings and weekend work when needed
- Submit weekly, monthly, and yearly reports, as required
Benefits
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
