Operations Manager

Community Concierge Services • Charlotte, NC

14d • $55,000 - $60,000 • Hybrid

About The Position

Community Concierge Services (CCS) is seeking a hands-on leader to manage people, service quality, and client relationships within an assigned district for their valet trash services. This role involves evening field leadership, daytime recruiting, administrative tasks, and client communication. The company operates nationwide, serving over 175,000 apartment homes nightly with a team of over 700 employees. This is an opportunity to take on broader responsibility in a growing, founder-led company.

Requirements

• Experience supervising hourly or part-time employees.
• Experience handling scheduling, attendance issues, employee coaching, and customer concerns.
• Comfortable using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Ability to meet the travel, schedule, and physical requirements of the position, with reasonable accommodation where applicable.
• Full-time commitment required; cannot be performed alongside another full-time job.

Nice To Haves

• Previous valet trash experience.
• Leaders from related industries are encouraged to apply.
• Lead by example and are willing to perform the work you ask others to do.
• Build relationships while holding people accountable.
• Stay organized across multiple locations and competing priorities.
• Communicate early, solve problems calmly, and follow through.

Responsibilities

• Recruit, hire, onboard, and train part-time trash collection employees.
• Set clear expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and address issues promptly.
• Build backup coverage plans and keep staffing needs ahead of service demand.
• Confirm staffing and respond quickly to call-offs, no-shows, and service interruptions.
• Visit communities, conduct employee and service audits, and follow through on corrections.
• Help employees troubleshoot onsite issues and personally assist with collection when needed.
• Ensure employees have the safety equipment, supplies, and app access needed to do their jobs.
• Communicate professionally with property managers and follow through on concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.

Benefits

• $55,000 annual base salary, paid biweekly
• $5,000 annual performance-based bonus opportunity, paid quarterly based on performance
• Company vehicle for work-related use, with fuel and maintenance covered
• Company-sponsored health insurance available for you and your family
• 401(k) matching: 4% match on the first 5% contributed after 12 months
• Flexibility in organizing daytime work around completed responsibilities and operational needs
• Opportunities for increased responsibility and advancement as CCS expands

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed