Operations Manager

HR_RH•Whistler, BC

11d•CA$65,000 - CA$75,000•Onsite

About The Position

We’re looking for a hands-on Operations Manager to lead the teams behind the scenes that shape the guest experience at Scandinave Spa! At Scandinave Spa Whistler, our mission is to offer a haven for personal renewal in the Scandinavian age-old tradition, where body and mind find peace. Guests come to disconnect from daily stress and reconnect with themselves through hot baths, cold plunges, relaxation areas, and massage therapy. You’ll oversee the Spa Experience team responsible for maintaining the site and facilities throughout the day, and the Night Housekeeping team who prepare the facility for guests the next day.

Requirements

Experience managing teams of 10+ in hospitality, operations, or housekeeping
Strong leadership presence with a calm, solutions-focused approach
Highly organized with strong time management skills
Comfortable balancing admin responsibilities with floor leadership
Ability to lead by example and build strong team culture

Nice To Haves

Flexible availability including early mornings, evenings, weekends, and overnights

Responsibilities

Maintain cleanliness standards throughout the site, including locker rooms, massage pavilion and parking lot.
Maintain water features including hot tubs and plunge pools to Scandinave Spa’s high standards and requirements.
Uphold guest standards, including the code of silence and device-free zone.
Support smooth guest flow and site presentation throughout the day.
Facility deep cleaning and nightly reset.
Lead, coach, and develop teams across day and night operations.
Define operational standards and processes and ensure they are consistently met.
Hire and train new staff members and support ongoing performance and team development.
Manage scheduling, payroll, budgeting, reporting, and inventory.
Ensure health, safety and facility standards are consistently met.
Support teams in real time with guest or operational challenges.