Operations Manager

Pavion•Decatur, GA

9h•$120,000 - $140,000

About The Position

Pavion is seeking an Operations Manager for its security business unit, providing day-to-day and strategic leadership for installation and project operations across Georgia and Alabama. The role oversees field operations, project execution, staffing, and operational performance, aligning regional delivery with Pavion’s national standards and supporting growth across medium-to-large enterprise accounts. The Operations Manager oversees enterprise project delivery in sectors including corporate campuses, healthcare, higher education, government, and large commercial and industrial facilities. The position also supports data center projects, including phased work in live environments and large-scale construction. The role ensures projects meet contractual scope, schedule, quality, security, and financial requirements, and serves as an escalation point for complex execution issues. The manager leads and develops project managers, superintendents, supervisors, and field technicians; plans and schedules regional workforce utilization; and builds leadership capability through mentoring, performance management, and training. Additional responsibilities include developing a regional subcontractor network, championing safety and compliance, managing project execution performance, improving processes and scalability, and collaborating with Sales, Engineering, Service Delivery, Finance, and national teams.

Requirements

At least 7 years of experience in low-voltage, integrated security, or related systems.
At least 3–5 years in an operations, project, or regional leadership role.
Proven experience supporting medium-to-large enterprise customers.
Strong knowledge of enterprise access control, VMS, and integrated security systems.
Demonstrated ability to manage schedules, costs, risk, and customer expectations.

Nice To Haves

Experience within a national or multiregional systems integrator.
Experience in the data center vertical.
PMP, CSPM, NICET, or manufacturer certifications such as LenelS2, Genetec, Avigilon, or AMAG.
Experience supporting enterprise and government customers.

Responsibilities

Provide day-to-day and strategic leadership for installation and project operations across Georgia and Alabama.
Oversee field operations, project execution, staffing, and operational performance in alignment with Pavion’s national standards and enterprise delivery model.
Support project-driven growth across medium-to-large enterprise accounts.
Oversee delivery of medium-to-large enterprise projects, including corporate, healthcare, higher education, government, commercial, and industrial projects.
Support data center projects, including phased work in live environments and large-scale construction projects.
Ensure projects meet contractual scope, schedule, quality, security, and financial requirements, and escalate complex execution issues.
Lead and develop Project Managers, Superintendents, Supervisors, and Field Technicians.
Plan and optimize workforce scheduling and utilization across the region.
Build leadership capability through mentoring, performance management, and training.
Drive accountability using standard KPIs, operational reviews, and scorecards.
Develop and maintain a regional subcontractor network, including identifying qualified partners, negotiating pricing agreements, ensuring compliance, and fostering long-term relationships.
Champion safety and ensure compliance with OSHA, state, and customer safety requirements.
Maintain field-team licensing, certifications, and training standards; conduct site audits, safety inspections, and risk assessments; and lead corrective actions.
Manage project execution performance, including labor productivity and utilization, job cost control, margin performance, change management, documentation, billing inputs, and project closeout.
Partner with Finance on forecasting, WIP management, and regional planning.
Implement and maintain standardized regional operational processes and identify opportunities to improve efficiency, consistency, and execution quality.
Support adoption of ERP, project management, and field tools, and scale operational capacity for enterprise growth and regional expansion.
Partner with Sales on estimating handoffs, execution planning, and enterprise pursuits.
Collaborate with Engineering to ensure constructible and standardized designs.
Coordinate with Service Delivery on project turnover and documentation, customer standards and expectations, and transition from installation to ongoing service and support.
Coordinate with national Pavion teams on multiregion enterprise accounts.