Operations Manager

Jake's Unlimited•Mesa, AZ

2d•Onsite

About The Position

Jake’s Unlimited is one of Arizona’s premier indoor entertainment destinations, bringing together arcade games, attractions, bowling, laser tag, food and beverage, birthdays, and group events under one roof. We’re looking for an experienced Operations Manager who thrives in a fast-paced environment, enjoys leading people, and takes ownership. You’ll help lead daily operations, support department leaders and team members, resolve guest and operational challenges, and ensure we deliver a safe, clean, fun, and memorable experience every day.

Requirements

2+ years of management or supervisory experience required
Proven ability to lead teams and take ownership of daily operations
Exemplary guest service and guest recovery skills
Confident, visible leader who is comfortable making decisions and providing direction
Strong communication, coaching, and interpersonal skills
Organized, solutions-focused, and able to manage multiple priorities
Comfortable holding team members accountable while maintaining a positive environment
Strong attention to safety, cleanliness, and operating standards
Working knowledge of cash controls and labor management
Dependable, adaptable, and willing to jump in wherever needed
Available to work a flexible schedule including days, evenings, weekends, and holidays

Nice To Haves

Experience in entertainment, hospitality, restaurants, attractions, retail, or another high-volume guest-facing operation preferred

Responsibilities

Provide leadership and direction across the facility
Maintain a visible presence on the floor, actively engaging with guests and team members
Ensure departments operate safely, efficiently, and to established standards
Support department leaders and step in where needed to keep operations running smoothly
Lead opening, closing, and daily operating procedures
Monitor staffing and deployment and adjust based on business needs
Coach team members and reinforce expectations for service, productivity, safety, and professionalism
Resolve guest concerns with confidence, good judgment, and a focus on recovery
Identify operational issues, take ownership, and drive them through resolution
Maintain high standards for cleanliness, organization, safety, and facility presentation
Coordinate support for equipment, POS, facility, and other operational issues
Support cash handling, safe counts, drops, and end-of-day procedures
Assist with training, performance management, and team development
Communicate important incidents, shift information, and follow-up needs to the leadership team