Operations Manager

Raising Cane's•Grand Rapids, MI

12d•$23•Onsite

About The Position

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading operational excellence of the Restaurant and upholding Raising Cane’s standards and culture in all areas of Restaurant operations. The OM executes Restaurant operations functions, acts as manager on duty, and opens and closes the Restaurant. They manage cash handling and ensure accountability. The OM enforces Raising Cane’s policies and standards, executes shift management meeting Raising Cane’s operations and safety standards, and uses required tools, forms and logs to support shift execution, document results and take corrective action when needed. They deploy Crewmembers during a shift, provide exemplary customer service, and utilize the reward and recognition program for the Crewmembers in the Restaurant. The OM authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.), ensures cleanliness of the Restaurant and that the facility is in good working order, and completes other duties as assigned.

Requirements

Must be 18 years of age or older
High school diploma or equivalent required
3+ years of Restaurant or retail management experience
Possess a valid, state-issued driver's license
Must complete all required Raising Cane’s company training programs
Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
Self-driven, flexible, and energetic with strong analytical, written and verbal communication skills
Able to recognize and analyze problems, set goals, create and convert plans into action to solve problems
Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly
Lift and carry up to 50 lbs., bend, kneel, twist, and reach overhead or below the waist
Navigate stairs, move quickly, and stay on your feed throughout the shift
Take orders accurately, process payments efficiently, and communicate clearly
Work safely around hot cooking equipment, cleaning supplies, and common ingredients like oil and flour
Maintain a clean, safe Restaurant while following all food safety and company procedures
Occasionally drive on behalf of the Company for work-related purposes (e.g., picking up product for the Restaurant) when required by business needs (e.g., when a salaried leader is on a leave of absence or there is a role vacancy)

Nice To Haves

New Restaurant opening experience

Responsibilities

Executes Restaurant operations functions
Acts as manager on duty and opens and closes the Restaurant
Manages cash handling and ensures accountability
Enforces Raising Cane’s policies and standards
Executes shift management meeting Raising Cane’s operations and safety standards
Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
Deploys Crewmembers during a shift
Provides exemplary customer service
Utilizes reward and recognition program for the Crewmembers in the Restaurant
Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)
Ensures cleanliness of the Restaurant and ensures the facility is in good working order
Completes other duties as assigned