Operations Manager

Dexterra • Salt Lake City, UT

1d • Onsite

About The Position

Dexterra Group has been serving clients for over 75 years, supporting the infrastructure and built assets that play a vital role in society. The Operations Manager is based at a world-class Dexterra workforce accommodations facility, which will launch at approximately 500 rooms and is expected to scale up to 2,000 rooms. This role carries full site accountability and requires a senior leader with demonstrated experience managing large, complex hospitality or accommodation environments. The Site Manager provides strategic leadership and hands-on project management across key service lines, including facilities maintenance, dining and food services, cleaning and housekeeping, and laundry services. The successful candidate will build, lead, and inspire a high-performing, service-driven team, ensuring operational excellence while maintaining a strong focus on safety, guest experience, and client satisfaction. This is a safety-sensitive position and requires drug, alcohol, and fit-to-work testing as a condition of employment.

Requirements

• 10+ years of progressive hospitality or accommodations management experience, ideally in large‑scale hotels, resorts, workforce accommodations, or comparable environments
• Held senior operational leadership roles with accountability for multiple service streams
• Possesses post‑secondary education in business, hospitality, or a related discipline
• Demonstrates strong financial acumen, including budgeting, forecasting, and revenue analysis
• Highly proficient with Microsoft Office and experienced with hospitality or facilities management systems
• Exhibits a high degree of ownership, empathy, customer service, and responsiveness to guest and client needs
• Comfortable operating in fast‑growth, high‑complexity environments and leading teams through scale‑up

Responsibilities

• Provide overall leadership and accountability for daily site operations and long‑term performance
• Ensure maximum client and guest satisfaction through consistent, high‑quality hospitality services
• Uphold and enforce Dexterra standards related to food quality, service consistency, cleanliness, and Health & Safety programs
• Lead and support hiring initiatives, onboarding, and performance management in collaboration with Human Resources
• Deliver financial oversight, including revenue forecasting, budget development, and cost control
• Develop and manage staffing plans and schedules aligned with client forecasts and operational demand
• Ensure profitability and financial discipline through strict adherence to approved budgets
• Provide clear direction and delegation to support smooth daily operations across all departments
• Act as the primary point of accountability for the client relationship and operational outcomes

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees