Operations Manager

CarMax•Cincinnati, OH

3d•Hybrid

About The Position

The Operations Manager (OM) is responsible for all aspects of the Service Operations Department at one or more assigned locations. As a senior manager the OM collaborates with Sales, Business Office, and Purchasing teams to create an exceptional associate and customer experience aligned with CarMax culture. CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Requirements

Read, interpret and transcribe data in order to maintain accurate records
Complete CarMax provided training in all areas of the Inventory, Cosmetic, and Production processes
Multi-task in a high energy, fast-paced work environment
Speak, listen, and write effectively in dealing with customers and associates across departments
Make independent judgments regarding critical business decisions
Identify business opportunities and suggest improvements
3+ Years of experience as a Manager, retail management preferred
Bachelor’s Degree a plus
Intermediate computer skills

Nice To Haves

After completion of training, candidate must be open to relocation within the market to include Ohio, Indiana, Kentucky, or Tennessee

Responsibilities

Management of team and processes associated with vehicle production and servicing
Utilizes reports, analyzes information and monitors trends to identify opportunities in the business
Displays financial responsibility through P&L management
Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience
Interviews, hires, trains, and promotes associates to support Service Operations and company growth
Serves as member of senior management team; collaborates to set strategy for the store and provides vision, direction, and motivation to team
Champions and implements both company and store initiatives for consistent execution and procedures
Resolves customer and associate issues
Facilitates and participates in meetings and conference calls
Associate Development