Operations Manager

Lime•Atlanta, GA

7d•Onsite

About The Position

As an Operations Manager at Lime you are a market manager for the Atlanta area. You are the eyes on the ground and the voice of Lime with city officials, community members, and businesses promoting safety, increasing ridership and understanding of what local riders want. You are the voice of Operations to internal stakeholders and an internal collaborator. You work cross-functionally with government relations, central ops, product, etc. and will execute the market strategy while optimizing the fleet for the market. You will also maintain your markets P&L and you’ll manage a team of early career warehouse staff; providing guidance and coaching to ensure everyone performs at their best. This is a warehouse-based position that requires an onsite presence during assigned business hours.

Requirements

Fluent verbal and written English language skills
4+ years work experience in operations, consulting, engineering, or similar fields
Demonstrated background in driving and executing operational excellence
Knowledge of how a P&L functions
Ability to understand metrics and KPIs and the levers to pull to drive results
Knowledge of the location you support
Comfortability working in a warehouse setting
1+ years people management experience attracting, developing and motivating warehouse staff
Tenacious and willingness to roll up your sleeves, and ability to make decisions in a fast-paced ambiguous environment
Analytically minded with a strong understanding of real-time marketplaces (supply and demand economics) and the ability to navigate, decode, and use data to build compelling narratives and reports.
Advanced knowledge of Excel or Google Sheets and knowledge of SQL is a major plus
Problem solver skilled at identifying and resolving complex problems, exercising good judgment in drawing conclusions, navigating ambiguous environments while working cross functionally
Excellent communicator with the ability to present to senior level stakeholders utilizing data that effectively communicates short and long strategic operations solutions
Relentlessly curious, always wanting to dig deeper and understand why, particularly to understand what our customers need
Detail oriented with a focus on process improvement, self motivated and energetic, with the drive and ability to learn new skills and grow with the role

Nice To Haves

Knowledge of SQL is a major plus

Responsibilities

Own and manage your market (Atlanta & Mobile, AL) ensuring it hits operating metrics and consistently meets or exceeds defined KPIs and using data to identify trends, improve processes and customer experience
Lead warehouse operations, ensuring excellence in compliance with health, safety, quality, and environmental standards
Partner with Facilities and Environmental, Health and Safety (EHS) teams to implement safety protocols, promote sustainability, and enhance quality management systems
Be the operational expert within your region, championing operational excellence, owning end-to-end operational improvements, advising cross-functional teams and engaging in strategic discussions with key external stakeholders including city officials
Define and implement an operations strategy for your region that advances the deployment and operation of our vehicles including workforce planning, request for proposal (RFP) prep and competitor monitoring
Attracts and develops top-tier operational talent for your region including planning, hiring, onboarding and training new team members within a warehouse environment; while managing employee scheduling and task deliverables
Represent Lime in partnership with our Government Relations team meeting with local officials, business owners and customers as a representative of Lime to ensure compliance with regulations and to build relationships with key external stakeholders
Spearhead safety initiatives for our riders and vehicles to ensure safety remains the #1 priority
Create a positive, inclusive, and safe workplace where people genuinely want to work