Operations Manager

WM•Somerset, NJ

18d•Hybrid

About The Position

This role is responsible for the onboarding, development, coaching, mentoring, and performance management of all drivers and helpers. The position focuses on establishing and maintaining positive relationships with front-line employees and involves spending the majority of the day in the field with them. The role also includes ensuring new employees have the necessary tools, instruction, and feedback for successful daily duties, providing daily check-ins for consistent communication and support during onboarding, and maintaining regular touchpoints with all front-line employees. A key aspect is the regular review of best practices to enhance daily performance, understanding and supporting the career goals of front-line employees, and identifying and addressing improvement opportunities through collaboration. The role requires active practice and seeking feedback on coaching conversations, leading by example to ensure safety practices are paramount, and teaching and developing an understanding of the WM Way. Additionally, it involves conducting Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining, and documenting and maintaining records required by regulatory agencies like the Department of Transportation. The position also entails daily review and auditing of route operations documentation, such as DVIRs, driver time and attendance, and open tickets, with follow-up as needed. Customer visits to evaluate and resolve safety issues and seek service alternatives are also part of the responsibilities.

Requirements

Associate's Degree (accredited) or in lieu of a degree, High School Diploma (accredited) and two (2) years of relevant work experience.
Must be at least 18 years of age and Legally eligible to work in the country where the position is located.
Driver's License Valid Driver's License Upon Hire

Nice To Haves

Successful completion of the WM Operations Manager Trainee program

Responsibilities

Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers.
Establish and maintain positive relationships with all front-line employees.
Spends the majority of the day in the field with frontline employees.
Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties.
Meet with new frontline employees daily to ensure consistent communication and support of onboarding.
Provide timely and consistent touchpoints with frontline employees.
Regular review of best practices to enhance daily performance.
Focus on understanding and progress of frontline employee career goals.
Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success.
Actively practice and seek feedback on coaching conversations.
Lead by example to ensure safety practices are paramount with each employee and Teaching and developing an understanding of the WM Way.
Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
Documents and maintains records required by regulatory agencies such as the Department of Transportation.
Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.