Operations Manager (Gig Network Success)

OnsiteIQ•New York, NY

About The Position

OnsiteIQ is a construction intelligence platform that helps real estate owners, developers, and construction teams manage projects more effectively. Using AI-powered 360° visual data mapped to architectural plans, OnsiteIQ provides real-time visibility into construction progress, issue tracking, and stakeholder collaboration—without requiring teams to be physically on-site. As we scale nationally, we are investing in field operations and in the success of our gig network to ensure consistent, high-quality service delivery across all markets. The Operations Manager is responsible for managing both the gig network operations and the improvement of operational systems. This role is split evenly between overseeing a distributed contractor network and improving the tools, workflows, and processes that support field execution. This role is ideal for someone who thrives in fast-paced startup environments and enjoys building structure while scaling operations.

Requirements

Bachelor’s degree in Engineering, Business, Operations, or a related field
3+ years of experience in Network operations, gig network management, or systems/process improvement
Experience managing contractors, vendors, or distributed field teams
Experience working in early-stage or high-growth environments, including network scaling or market launches
Strong problem-solving, communication, and stakeholder management skills
Technical aptitude to evaluate, test, and implement systems, tools, and workflows
Based in NYC or open to relocating

Nice To Haves

Experience with CRM or operations tools such as Salesforce, Intercom, HubSpot, or JustCall
2+ years of experience working in a startup environment

Responsibilities

Design, implement, and optimize workflows, systems, and automation to improve efficiency and scalability
Use KPIs, metrics, and operational dashboards to identify risks and guide decision-making
Identify early indicators of Network churn and proactively ensure coverage continuity
Document and implement SOPs to ensure consistent execution across markets
Manage market utilization and anticipate coverage risks before they impact delivery
Partner with Product and Engineering to improve operations tooling
Onboard, manage, and support a distributed network of Capture Specialists across multiple markets
Monitor contractor performance, reliability, and coverage to ensure consistent service delivery
Support new market launches and geographic expansion
Improve the day-to-day experience for field contractors through clearer processes and better tools
Collaborate with Customer Success, Sales, and Operations to deliver a high-quality client experience